Inside Sales Representative HVAC | US hours

VirtuHire; South Africa; Remote; ZAR 825,000 - 1,238,000; Full time

Job summary

VirtuHire is seeking an experienced Inside Sales Representative to own the follow-up process on open repair estimates and convert quotes into booked jobs for US homeowners. You will address questions and objections, ensuring consistent follow-up to maximize conversions.

Ideal candidates have 2+ years in inside/outbound sales to US consumers, with preference for HVAC/home services experience and ServiceTitan proficiency.

Qualifications

• Minimum 2 years of inside sales or outbound sales to US consumers.
• Experience in HVAC, home services, solar or trades preferred.
• ServiceTitan experience preferred; Housecall Pro or Jobber considered.

Responsibilities

• Follow up on open repair estimates and outstanding quotes.
• Proactively contact homeowners to convert estimates into approved repairs and booked jobs.
• Handle customer questions and objections confidently and professionally.
• Maintain consistent and timely follow-up with every customer.
• Track all follow-up activity and outcomes in ServiceTitan.
• Monitor conversion rates and booking performance.

Skills

Inside Sales

Outbound Sales

English (spoken)

Telephone Etiquette

Tools

ServiceTitan

Housecall Pro

Jobber

Job description

About the Role

Our client in the US is looking for an experienced Inside Sales Representative to take ownership of following up on open repair estimates and converting quotes into booked jobs. You will proactively contact US homeowners, address questions and objections, and ensure every outstanding estimate receives consistent follow-up. The goal is to increase conversion rates and ensure no sales opportunities are missed.

Responsibilities

• Follow up on all open repair estimates and outstanding quotes.
• Proactively contact homeowners to convert estimates into approved repairs and booked jobs.
• Handle customer questions and objections confidently and professionally.
• Maintain consistent and timely follow-up with every customer.
• Track all follow-up activity, customer interactions and outcomes in ServiceTitan.
• Monitor conversion rates and booking performance.

• Minimum 2 years' experience in inside sales or outbound sales to US consumers.
• Experience in HVAC, home services, solar or trades is preferred.
• ServiceTitan experience is strongly preferred; Housecall Pro or Jobber experience will also be considered and flagged.
• Proven track record of achieving conversion or booking targets.
• Warm, persistent telephone manner and confident spoken English.
• Consistent employment history.
• Ability to work US hours.