Outbound Customer Service Representative | US Hours

VirtuHire; South Africa; Remote; ZAR 594,000 - 792,000; Full time

Job summary

VirtuHire seeks a US-hours Outbound Customer Service Representative to contact an existing database of 30,000–35,000 customers. The role focuses on reactivating customers and generating bookings for maintenance visits, service calls, and potential HVAC replacements through high-volume outbound calling.

Responsibilities include making outbound calls, following up for repeat business, and identifying replacement opportunities while maintaining daily activity and accurate CRM records.

Qualifications

• Minimum 1 year of high-volume outbound calling experience on US-facing campaigns.
• Experience in customer care, customer retention or appointment setting.
• Resilient and consistent, with the ability to manage a full day of outbound calling.
• Clear spoken English and a friendly, natural telephone manner.
• Reliable employment history and tenure.
• Experience with CRM systems (ServiceTitan or similar) is advantageous.
• Experience with maintenance or membership plan campaigns is a plus.
• Ability to work US hours.

Responsibilities

• Make high-volume outbound calls to existing customers.
• Follow up with customers to encourage repeat business and reactivate inactive accounts.
• Generate bookings for maintenance visits and service calls.
• Identify potential HVAC replacement opportunities.
• Maintain consistent daily calling activity and customer engagement.
• Record customer interactions and outcomes accurately in the CRM.

Skills

Outbound calling

Customer service

Appointment setting

Resilience

English proficiency

Tools

CRM (ServiceTitan)

Job description

About the Role

Our client in the US is looking for an Outbound Customer Service Representative to contact an existing database of 30,000–35,000 customers, ensuring every customer is contacted at least once per quarter. The goal is to reactivate customers and generate bookings for maintenance visits, service calls and potential HVAC replacements through consistent, high-volume outbound calling.

Responsibilities

• Make high-volume outbound calls to existing customers.
• Follow up with customers to encourage repeat business and reactivate inactive accounts.
• Generate bookings for maintenance visits and service calls.
• Identify potential HVAC replacement opportunities.
• Maintain consistent daily calling activity and customer engagement.
• Record customer interactions and outcomes accurately in the CRM.

• Minimum 1 year of high-volume outbound calling experience on US-facing campaigns.
• Experience in customer care, customer retention or appointment setting.
• Resilient and consistent, with the ability to manage a full day of outbound calling.
• Clear spoken English and a friendly, natural telephone manner.
• Reliable employment history and consistent tenure.
• ServiceTitan or other home services CRM experience is advantageous.
• Experience with maintenance or membership plan campaigns is a plus.
• Ability to work US hours.