Innovative ServiceNow ITSM Platform Engineer

Old Mutual; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A financial services company is seeking an Intermediate ServiceNow Platform Engineer to design and maintain ITSM capabilities in Cape Town. The role involves implementing IT Service Management solutions, enhancing workflows, and ensuring service delivery aligns with business needs. Candidates should possess a relevant degree, ServiceNow certifications are advantageous, and experience in scripting and ITSM processes is preferred. The position supports hybrid operations and emphasizes collaborative efforts within the IT department.

Qualifications

• Bachelor's degree or equivalent diploma in specialized IT fields.
• ServiceNow and AWS certifications are advantageous.
• Scripting experience in JavaScript, PowerShell, or Python is a plus.
• Strong understanding of ITSM processes and troubleshooting skills.

Responsibilities

• Configure and enhance ITSM capabilities in ServiceNow.
• Implement Flow Designer/business rules for efficiency.
• Plan and execute upgrades/patches with testing.
• Build and maintain integrations with monitoring tools.

Skills

Action Planning

Application Development

Business Process Design

Data Management

Technical Troubleshooting

Web Development

Education

Bachelor's degree or equivalent diploma in IT

ServiceNow Certifications

AWS certification

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate

Tools

JavaScript

PowerShell

Python

Job description

A financial services company is seeking an Intermediate ServiceNow Platform Engineer to design and maintain ITSM capabilities in Cape Town. The role involves implementing IT Service Management solutions, enhancing workflows, and ensuring service delivery aligns with business needs. Candidates should possess a relevant degree, ServiceNow certifications are advantageous, and experience in scripting and ITSM processes is preferred. The position supports hybrid operations and emphasizes collaborative efforts within the IT department.