Inbound Hotel Sales Specialist — Create Memorable Stays

Dash BPO; Randburg; Sur place; ZAR 134 000 - 201 000; Plein temps

Résumé du poste

Dash BPO in Randburg, South Africa is seeking an Inbound Sales Associate to convert inquiries into bookings for a leading US hotel chain. You will handle inbound calls, assess guest needs, and upsell accommodations and packages while maintaining exceptional guest service.

The role emphasizes achieving sales targets, delivering a personalized experience, and staying informed on promotions and local attractions to enrich the guest conversation. Evening/weekend shifts may be required.

Qualifications

• 1+ year experience in sales or customer service in hospitality preferred.
• Excellent verbal communication and active listening.
• Able to meet sales goals and performance targets.
• Strong computer literacy; comfortable navigating multiple systems.

Responsabilités

• Handle inbound calls from prospective guests with professionalism, enthusiasm, and a strong sales focus.
• Understand guests' needs and confidently recommend suitable accommodation, packages, and upgrades to maximize revenue.
• Utilize consultative selling techniques to close bookings while delivering a personalized experience.
• Accurately process reservations and ensure all guest details and special requests are captured correctly.
• Consistently meet or exceed sales performance targets and conversion rates.
• Uphold brand standards of excellence in communication, service, and hospitality.
• Remain informed on current promotions, hotel features, local attractions, and seasonal offerings to enhance your sales pitch.
• Address guest questions and concerns with empathy and a solutions-driven approach.
• Adhere to call quality standards, scripting, and compliance guidelines.
• Participate in ongoing sales training, coaching, and performance evaluations.

Connaissances

Sales experience

Customer service

Communication skills

Active listening

Formation

High School Diploma

Outils

CRM software

MS Office

Description du poste

Dash BPO in Randburg, South Africa is seeking an Inbound Sales Associate to convert inquiries into bookings for a leading US hotel chain. You will handle inbound calls, assess guest needs, and upsell accommodations and packages while maintaining exceptional guest service.

The role emphasizes achieving sales targets, delivering a personalized experience, and staying informed on promotions and local attractions to enrich the guest conversation. Evening/weekend shifts may be required.