In-Store Wellness Advisor: Nutrition & Supplements

Clicks Group Limited; Gauteng; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Clicks Group is seeking a customer service driven in-store assistant to provide knowledge and advice on healthcare, nutrition and supplements, while driving sales and stock availability. You will consult customers, promote a broad range of brands, manage stock, and ensure hygiene standards are maintained throughout the store.

The role requires basic retail operations knowledge, good communication skills, and the ability to work with others to meet targets and deliver excellent service.

Qualifications

• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management)
• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Good communication and interaction skills

Responsibilities

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through stock management principles and procedures.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Skills

Good communication

Customer service

Basic computer literacy

Persuading and Influencing

Relating and Networking

Delivering results

Following instructions

Presenting information

Achieving goals

Education

Matric

Job description

Clicks Group is seeking a customer service driven in-store assistant to provide knowledge and advice on healthcare, nutrition and supplements, while driving sales and stock availability. You will consult customers, promote a broad range of brands, manage stock, and ensure hygiene standards are maintained throughout the store.

The role requires basic retail operations knowledge, good communication skills, and the ability to work with others to meet targets and deliver excellent service.