In-Store Customer Experience Specialist

Jonsson Workwear; Durban; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Jonsson Workwear in Durban seeks a driven, customer-obsessed individual to join our team as an in-store point of contact. You will provide exceptional customer service, build connections, and leverage product knowledge to suggest tailored workwear solutions.

As part of our Durban store, you will engage with customers professionally, collaborate with colleagues, and ensure requests are processed accurately and promptly, maintaining a high standard of service at all times.

Qualifications

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise your product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise product knowledge to suggest solutions that meet and surpass customer needs.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure smooth experience for customers, from recommendations to processing requests.
• Carry out tasks efficiently with accuracy and urgency.
• Follow up and fulfil commitments.

Skills

Customer service

Communication

Product knowledge

Interpersonal skills

Attention to detail

Job description

Jonsson Workwear in Durban seeks a driven, customer-obsessed individual to join our team as an in-store point of contact. You will provide exceptional customer service, build connections, and leverage product knowledge to suggest tailored workwear solutions.

As part of our Durban store, you will engage with customers professionally, collaborate with colleagues, and ensure requests are processed accurately and promptly, maintaining a high standard of service at all times.