Implementation Project Lead

University of Fort Hare; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

University of Fort Hare seeks a French-speaking IT Applications & Project Lead to oversee application implementations and support for business systems in the logistics space, with emphasis on freight and transport management domains.

Responsibilities include leading a team, designing and configuring applications, managing go-live activities, and driving continuous improvement and training across regional IT and vendor partners.

Qualifications

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Project Management degree.
• Knowledge in Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management.

Responsibilities

• Coach and Mentor Team members to develop necessary skills.
• Make informed decisions that align with the team’s objectives and overall organizational goals.
• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.
• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.
• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.
• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.
• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients' needs.
• Assist in redefining and updating training plans and delivery.
• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.
• Utilize incident history to suggest improvements.
• Attend meetings and workshops for continuous improvement in the support role.

Skills

Project management

MS Office

Freight forwarding knowledge

Logistics domain knowledge

SQL

Finance reporting understanding

Education

Degree in Business Information Systems

Project Management degree

Tools

Transport Management Systems

SQL

Job description

MTS's client in Cape Town (Waterfront) in the Logistics sector is looking to employ a French speaking IT Applications & Project Lead to oversee Application Implementations and Support on Business Line Applications/Software Systems for internal and external clients . Ideally we are looking for candidates from the Freight, Warehouse and Logistics Sector

Education and Experience Requirements:

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Project Management degree.
• Knowledge in Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management.

Responsibilities:
Leadership:

• Coach and Mentor Team members to develop necessary skills
• Make informed decisions that align with the team’s objectives and overall organizational goals.

Deployment:

• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.

System Evolution and Continuity:

• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.

Support and Troubleshooting:

• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.

Continuous Improvement Projects:

• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.

Training:

• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients' needs.
• Assist in redefining and updating training plans and delivery.

Support:

• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.

Continuous Improvement:

• Utilize incident history to suggest improvements.
• Attend meetings and workshops for continuous improvement in the support role.