ICT Service Manager

CIPC - Companies and Intellectual Property Commission (a member of the dtic Group); Pretoria; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A government agency in Pretoria is looking for an ICT Support Services team leader. The successful candidate will manage ICT service calls and lead desktop support projects. Applicants must have 5 years of experience in ICT support, a 3-year ICT diploma or degree, and ITIL certification. This role requires proactive governance over the desktop environment and effective communication with stakeholders. The agency is committed to employment equity and seeks to enhance representivity within its workforce.

Qualifications

• 5 years working experience in ICT support services.
• One year experience as ICT desktop support/services team leader or project manager.
• Experience in leading ICT desktop support projects.

Responsibilities

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to Senior Manager.
• Proactively monitor and manage service levels with the business.

Skills

ICT support service management

ITIL knowledge

Team leadership

Service level management

Business service management

Education

3-year ICT National Diploma or degree (NQF 6 or higher)

ITIL training/certification

Relevant technical certifications

Job description

Job Purpose

Proactive Management of the ICT service calls and act as a link between ICT and business.

Required Minimum education/training

• 3-year ICT National Diploma or degree (NQF 6 or higher)
• ITIL training/certification
• Relevant technical certifications will be an added advantage.

Required Minimum work experience

• 5 years working experience in ICT support services.
• One year experience as ICT desktop support/services team leader or project manager
• Experience in other ICT services and infrastructure management areas
• Exposure to frameworks such as ITIL, ITSM or COBIT
• Experience with business service management solutions
• Experience in leading ICT desktop support projects.
• Experience with desktop support services reporting.
• Manage the provision of desktop support services i.t.o agreed service levels

Key performance areas

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to Senior Manager
• Act as a link between ICT and business
• Proactive Monitoring and Management of Service levels with the Business

Background verification, including criminal record and citizenship checks, it is the applicants' responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7197 / 7075 / 087 260 1554