Hybrid Strategic Account Manager – Events & Ticketing

FIXR; Cape Town; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary plus bonus

Hybrid environment

Bonus holiday day for each year with 3

L&D budget for you and your team

Inclusive, social culture with regular

Free tickets for FIXR events

Work for a global company

Job summary

FIXR is seeking a proactive Account Manager to join our growing team in Cape Town. You will become an expert in our platform, engaging with event organisers to maximise value and drive renewals.

You’ll work cross-functionally with multiple teams, support onboarding, and nurture strong client relationships while meeting targets for onboarding, renewals and revenue retention. Hybrid work setup with 3 days in the office and the opportunity to work across territories including South Africa, the UK,

Qualifications

• At least 2 years’ experience in an account management role or similar.
• Excellent documentation and communication skills.
• Ability to multi-task with strong organisation and project management skills.
• Entrepreneurial mindset and ability to spot opportunities.
• Go-getting attitude and proactive idea generation.
• Self-starters who can work fast in a team.
• Bonus points if you have worked in ticketing or events.

Responsibilities

• Handle enquiries from organiser clients and support their needs.
• Serve as key contact for assigned accounts, maintain satisfaction.
• Develop trusted advisor relationships and align goals with clients.
• Collaborate with the Business Development Team for seamless onboarding.
• Handle client problems and coordinate across teams to resolve issues.
• Own renewal process and develop strategies to retain clients.
• Meet onboarding, renewal and revenue retention targets.
• Understand the ticketing industry and competitive landscape.
• Attend virtual and physical meetings with clients.
• Attend events to support on-site client relations.

Skills

Account management

Project management

Communication

Entrepreneurial mindset

Documentation

Relationship building

Proactivity

Team collaboration

Job description

FIXR is seeking a proactive Account Manager to join our growing team in Cape Town. You will become an expert in our platform, engaging with event organisers to maximise value and drive renewals.

You’ll work cross-functionally with multiple teams, support onboarding, and nurture strong client relationships while meeting targets for onboarding, renewals and revenue retention. Hybrid work setup with 3 days in the office and the opportunity to work across territories including South Africa, the UK,