Strategic Account Manager, Event Tech (Hybrid)

FIXR UK; Cape Town; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Free event tickets

L&D budget

Inclusive culture

Global company

Job summary

FIXR UK in Cape Town is seeking an Account Manager to join our fast-growing team. You will become an expert in our product suite and engage with organiser clients to maximise value from the platform.

Based in Cape Town with at least 3 days in the office, you will work cross-functionally to onboard clients, nurture relationships, renewals, and drive revenue while delivering outstanding service.

Qualifications

• At least 2 years’ experience in an account management role.
• Ability to multi-task with excellent organisation and project management skills.
• Entrepreneurial mindset and ability to spot / create opportunities.
• Excellent documentation and communication skills.
• Go-getting attitude – you’re ambitious and believe you get out what you put in.
• Self-starters. You’ll get trained and you are part of a team, but we’re moving fast, so we value people who proactively bring ideas forward.
• Fun orientated people who can build relationships easily.
• Bonus points if you have worked in ticketing or events.

Responsibilities

• Handling enquiries from our organiser client base and supporting their needs.
• Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build long-lasting relationships.
• Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified.
• Collaborate with the Business Development Team to ensure a seamless onboarding experience for new clients.
• Handle client problems and work across teams to resolve issues promptly.
• Own and manage the renewal process for your clients. Develop strategies to successfully retain clients and enhance lifetime value.
• Meet targets in respect of onboardings, renewals and revenue retention.
• Establish a strong understanding of the ticketing industry and competitive landscape.
• Attend both virtual and physical meetings with clients including for general networking purposes.
• From time-to-time, attend key events (including outside of business hours) to help with on-site support and client relations.

Skills

Account management

Client relationships

Communication

Time management

Organisational skills

Job description

FIXR UK in Cape Town is seeking an Account Manager to join our fast-growing team. You will become an expert in our product suite and engage with organiser clients to maximise value from the platform.

Based in Cape Town with at least 3 days in the office, you will work cross-functionally to onboard clients, nurture relationships, renewals, and drive revenue while delivering outstanding service.