Hybrid Service Desk Coordinator - Client Support

Cyberlogic; Stellenbosch; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Cyberlogic is seeking a Service Desk Coordinator to support day-to-day client services. You will manage ticket intake, triage, and assignments, coordinate on-site visits, and help maintain team schedules to ensure timely resolutions. The role emphasizes clear communication, task prioritisation, and continuous service improvements across client accounts.

Join a digitally focused team delivering IT leadership, cyber security, and cloud solutions with a hybrid/remote work model in South Africa.

Qualifications

• National Senior Certificate is required.
• ITIL Foundation and CompTIA A+ certifications are advantageous.
• 2–3 years of Service Desk experience with customer-facing work.
• 3–5 years in roles engaging clients and service delivery.

Responsibilities

• Manage ticket intake, triage, and assignment to the correct team.
• Prioritise incidents by urgency and impact; update statuses.
• Coordinate on-site technical support visits and client scheduling.
• Generate reports for SDMs and Team Leads on tickets open/closed.
• Train and onboard new CSS team members on tools and processes.
• Maintain clear, professional communication with end users.

Skills

Team coordination

Customer communication

Incident triage

Ticket management

Effective listening

Education

National Senior Certificate

ITIL Foundation

CompTIA A+

Tools

Microsoft 365

Ticketing management system

Desktop Support

Job description

Cyberlogic is seeking a Service Desk Coordinator to support day-to-day client services. You will manage ticket intake, triage, and assignments, coordinate on-site visits, and help maintain team schedules to ensure timely resolutions. The role emphasizes clear communication, task prioritisation, and continuous service improvements across client accounts.

Join a digitally focused team delivering IT leadership, cyber security, and cloud solutions with a hybrid/remote work model in South Africa.