Hybrid Guest Experience Lead – Reception & Hospitality

Placements24; Pretoria; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Placements24 is seeking a proactive Lead Customer Experience Officer for its Centurion retail operations. You will shape and drive customer experience strategies to improve engagement, satisfaction, and loyalty across the customer journey.

The role focuses on translating customer insights into practical improvements, influencing service excellence across teams and touchpoints within a dynamic retail environment.

Job description

Lead Customer Experience Officer (Retail)

About the Role Our client, a dynamic and customer-focused retail organization, is seeking a proactive and innovative Lead Customer Experience Officer to enhance the overall customer journey within their Centurion operations. This role is central to developing and implementing strategies that foster exceptional customer engagement, satisfaction, and loyalty. The ideal candidate will possess a deep understanding of customer behavior, a passion for service excellence, and the ability to translate insights into actionable improvements