Hybrid Hospitality Team Lead: Guest Experience Leader

Placements24; Soweto; Ibrido; ZAR 220.000 - 320.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance-based incentives

Career development

Descrizione del lavoro

Placements24 in Soweto seeks an energetic Hospitality Team Lead to oversee customer service operations, balancing on-site leadership during peak hours with remote coordination across departments. The role emphasizes exceptional guest experiences and service excellence in a dynamic urban setting.

The ideal candidate will have 3+ years in customer service or hospitality, including at least 1 year in a supervisory role, with strong leadership, communication, and CRM proficiency.

Competenze

• Minimum of 3 years of experience in customer service or hospitality, with at least 1 year in a team lead or supervisory role.
• Proven ability to lead, motivate, and manage a team.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of customer service principles and best practices in hospitality.
• Ability to adapt to a hybrid work model, balancing on-site supervision with remote administrative tasks.

Mansioni

• Lead and mentor a team of customer service representatives to achieve service excellence.
• Oversee daily customer service operations, ensuring efficient and effective issue resolution.
• Handle escalated customer complaints and ensure satisfactory outcomes.
• Train team members on service standards, product knowledge, and operational procedures.
• Monitor team performance and provide constructive feedback and coaching.
• Collaborate with other departments to streamline service delivery and address guest needs.
• Manage schedules and allocate resources effectively for on-site coverage.
• Conduct performance reviews and contribute to staff development plans.
• Assist in the development and implementation of customer service strategies.
• Ensure a positive and professional customer interaction environment.

Conoscenze

Team leadership

Customer service

Communication

Conflict resolution

Formazione

High school diploma

Strumenti

CRM systems

MS Office

Descrizione del lavoro

Placements24 in Soweto seeks an energetic Hospitality Team Lead to oversee customer service operations, balancing on-site leadership during peak hours with remote coordination across departments. The role emphasizes exceptional guest experiences and service excellence in a dynamic urban setting.

The ideal candidate will have 3+ years in customer service or hospitality, including at least 1 year in a supervisory role, with strong leadership, communication, and CRM proficiency.