Hybrid E-commerce Product Manager: Customer Experience

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health & wellness benefits

Career growth

Job summary

Placements24 seeks an experienced E-commerce Product Manager to shape the vision, strategy and roadmap for its online platform in South Africa. You will own end-to-end product lifecycle, prioritising features that enhance the customer journey and drive conversions.

You will lead agile teams, collaborate with design, marketing and support, and base decisions on user research, analytics and market insights. A hybrid work arrangement is offered to balance office collaboration with remote focus.

Qualifications

• Bachelor's degree in CS, Engineering or related field; MBA valued.
• 5–7 years in product management with e-commerce focus.
• Strong UX knowledge and data-driven decision making.
• Experience with Agile (Scrum/Kanban) and analytics tools.

Responsibilities

• Define product vision, strategy and roadmap for the e-commerce platform with focus on customer experience and conversions.
• Conduct market research, competitive analysis and user research to identify needs and trends.
• Translate strategy into requirements, user stories, and prototypes for engineering and design teams.
• Manage the product backlog and prioritise features based on value, impact and feasibility.
• Collaborate with engineering, design, marketing, sales and customer support across lifecycle stages.
• Define and monitor KPIs to measure success and identify improvements.
• Lead product launch activities and internal training.
• Iterate on products based on user feedback and data.

Skills

UX principles

Agile methodologies

Analytical skills

Stakeholder management

Communication

Jira

Google Analytics

Education

Bachelor's degree in CS/Engineering/Business

MBA valued

Tools

Jira

Confluence

Job description

Placements24 seeks an experienced E-commerce Product Manager to shape the vision, strategy and roadmap for its online platform in South Africa. You will own end-to-end product lifecycle, prioritising features that enhance the customer journey and drive conversions.

You will lead agile teams, collaborate with design, marketing and support, and base decisions on user research, analytics and market insights. A hybrid work arrangement is offered to balance office collaboration with remote focus.