Hybrid E-commerce Operations Specialist Richards Bay

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary package

Career growth opportunities

Richards Bay location

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks an organized E-commerce Operations Coordinator to oversee day-to-day order processing, inventory control, and coordination with suppliers and logistics partners in a hybrid setup.

You will optimize fulfillment workflows, generate reports on key metrics, and maintain accurate records, while delivering exceptional customer service in a fast-paced online retail environment.

Qualifications

• Proven experience in e-commerce operations, logistics, or a related field.
• Strong understanding of order fulfillment, inventory management, and shipping processes.
• Excellent organizational and time-management skills.
• Proficiency in e-commerce platforms and inventory management software.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with hybrid work arrangements and maintaining productivity.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Oversee daily e-commerce order processing and fulfillment activities.
• Monitor inventory levels across various platforms and coordinate with warehouse teams to ensure accuracy.
• Liaise with shipping carriers and third-party logistics providers to manage shipments and resolve any delivery issues.
• Assist in managing supplier relationships and coordinating inbound inventory.
• Process returns and exchanges efficiently, ensuring customer satisfaction.
• Generate operational reports on key metrics such as order volume, fulfillment times, and inventory turnover.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Provide customer support for order-related inquiries.
• Ensure compliance with company policies and procedures related to e-commerce operations.
• Maintain accurate records of all operational activities.

Skills

E-commerce operations

Logistics

Inventory management

Shipping processes

Analytical thinking

Problem-solving

Communication skills

Multitasking

Microsoft Office

Hybrid work experience

Tools

Inventory management software

Microsoft Office Suite

Job description

Placements24 in Richards Bay, KwaZulu-Natal, seeks an organized E-commerce Operations Coordinator to oversee day-to-day order processing, inventory control, and coordination with suppliers and logistics partners in a hybrid setup.

You will optimize fulfillment workflows, generate reports on key metrics, and maintain accurate records, while delivering exceptional customer service in a fast-paced online retail environment.