Customer Experience Leader — Hybrid in the Northern Cape

Placements24; Upington; Hybrid; ZAR 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Employee discount

Zusammenfassung

Placements24 is seeking a Customer Experience Manager to lead service excellence across their Northern Cape stores, including Upington. You will design and implement customer-centric programs, map journeys, train staff, and partner with marketing and operations to ensure a consistent brand experience.

The role requires 4+ years in customer experience or service leadership, strong analytics, and the ability to travel regionally.

Qualifikationen

• Minimum 4 years of experience in customer experience/ service leadership in retail.
• Strong understanding of customer journey mapping and service design.
• Excellent communication, presentation and interpersonal skills.

Aufgaben

• Develop and implement a comprehensive customer experience strategy for all Northern Cape stores.
• Map the customer journey and identify key touchpoints for improvement.
• Design and deliver customer service training for store staff.
• Monitor feedback from surveys and reviews and act on insights.
• Collaborate with marketing and operations to ensure a consistent brand experience.
• Resolve complex customer complaints with timely, satisfactory resolutions.
• Analyze customer data to identify trends and opportunities for improvement.

Kenntnisse

Customer journey mapping

Service design

Leadership

Data analysis

CRM proficiency

Cross-functional collaboration

Ausbildung

Bachelor's degree in Marketing, Business, or Communications

Tools

CRM systems

Feedback tools

Jobbeschreibung

Placements24 is seeking a Customer Experience Manager to lead service excellence across their Northern Cape stores, including Upington. You will design and implement customer-centric programs, map journeys, train staff, and partner with marketing and operations to ensure a consistent brand experience.

The role requires 4+ years in customer experience or service leadership, strong analytics, and the ability to travel regionally.