Hybrid Customer Success Apprentice: Training & Mentorship

Placements24; Bloemfontein; Ibrido; ZAR 67.000 - 89.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive training program

Mentorship from experienced CS mentors

Hybrid work arrangement

Descrizione del lavoro

WhatJobs Direct in Bloemfontein is seeking a proactive Customer Success Apprentice to support client accounts and help drive satisfaction. The role blends remote and in-office work within our Bloemfontein hub, offering practical training in client engagement, communication, and product adoption.

You will learn through mentorship, participate in client check-ins, and collaborate with sales, support, and product teams to deliver value and contribute to growth in the Bloemfontein region.

Competenze

• A passion for customer service and building strong relationships.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a proactive approach.

Mansioni

• Assist in managing a portfolio of client accounts, ensuring their success with our products/services.
• Respond to client inquiries and provide timely, effective solutions.
• Onboard new clients and guide them through product setup and utilization.
• Proactively identify client needs and opportunities for upselling or cross-selling.
• Conduct regular check-ins and business reviews with clients.
• Gather client feedback and report insights to internal teams.
• Collaborate with sales, support, and product teams to resolve client issues.
• Develop resources and best practices for client engagement.
• Contribute to retention efforts and minimize churn for clients in the Bloemfontein region and beyond.

Conoscenze

Customer service

Communication skills

Active listening

Problem solving

CRM software

Formazione

Matric certificate

Strumenti

CRM software

Descrizione del lavoro

WhatJobs Direct in Bloemfontein is seeking a proactive Customer Success Apprentice to support client accounts and help drive satisfaction. The role blends remote and in-office work within our Bloemfontein hub, offering practical training in client engagement, communication, and product adoption.

You will learn through mentorship, participate in client check-ins, and collaborate with sales, support, and product teams to deliver value and contribute to growth in the Bloemfontein region.