Customer Success Apprentice — Hybrid Training & Mentorship

Placements24; Polokwane; Hybrid; ZAR 56,000 - 78,000; Full time

Benefits offered by this job

Hybrid work arrangement

Mentorship from CS professionals

Stipend and growth opportunities

Job summary

WhatJobs Direct in Polokwane welcomes motivated individuals to join a Customer Success Apprenticeship in Polokwane. This hybrid role focuses on helping customers maximize value from products/services and building strong client relationships.

You will learn CRM, product knowledge, and communication strategies while working with experienced Customer Success Managers. Ideal candidates are empathetic, proactive, and eager to develop skills in a customer-facing role.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and written communications.
• Willingness to learn and adapt to new processes.
• Team player with a positive attitude.

Responsibilities

• Assist in onboarding new customers and guiding them through initial setup.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Build and maintain strong, long-lasting customer relationships.
• Proactively identify customer needs and opportunities for upselling or cross-selling.
• Educate customers on product features and best practices.
• Gather customer feedback and relay it to relevant internal teams.
• Monitor customer health and identify at-risk accounts.
• Collaborate with sales and support teams to ensure customer satisfaction.
• Contribute to the creation of customer success resources.

Skills

Empathy

Communication

Teamwork

Organizational skills

Learning agility

Education

High school diploma

Tools

Basic computer literacy

Job description

WhatJobs Direct in Polokwane welcomes motivated individuals to join a Customer Success Apprenticeship in Polokwane. This hybrid role focuses on helping customers maximize value from products/services and building strong client relationships.

You will learn CRM, product knowledge, and communication strategies while working with experienced Customer Success Managers. Ideal candidates are empathetic, proactive, and eager to develop skills in a customer-facing role.