Hybrid Customer Service Specialist: First-Contact Resolution

Placements24; Gauteng; Hybrid; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund contributions

Training and development

Job summary

Placements24 in Gauteng invites a Customer Service Representative to join our client’s team in Tembisa. This hybrid role blends in-office collaboration with remote flexibility to deliver exceptional customer experiences across channels.

You will handle inquiries, provide product information, resolve issues, and document interactions in the CRM, contributing to customer satisfaction and continuous improvement while building strong relationships within the community.

Qualifications

• Experience in customer service or call center preferred.
• Excellent communication and active listening skills.
• Proficient with computer systems and multiple software applications.
• Positive attitude and willingness to assist customers.
• Ability to adapt to both in-office and remote work demands.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle customer interactions across multiple channels, including phone, email, and in-person visits.
• Provide accurate product knowledge and assist customers with service inquiries and troubleshooting.
• Resolve customer complaints efficiently and professionally, aiming for first-contact resolution.
• Document all customer interactions and feedback in the CRM system.
• Collaborate with team members to share best practices and improve service delivery.
• Process orders, forms, applications, and requests as needed.

Skills

Customer service

Communication

Active listening

Computer literacy

Tools

CRM software

Job description

Placements24 in Gauteng invites a Customer Service Representative to join our client’s team in Tembisa. This hybrid role blends in-office collaboration with remote flexibility to deliver exceptional customer experiences across channels.

You will handle inquiries, provide product information, resolve issues, and document interactions in the CRM, contributing to customer satisfaction and continuous improvement while building strong relationships within the community.