Human Resources Manager

Craven Cottage CC; Wes-Kaap; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Craven Cottage CC in the Western Cape seeks an experienced HR Generalist to lead People Operations for a luxury hospitality/service brand. You will own day-to-day HR queries, manage end-to-end recruitment, onboarding, performance processes and employee relations.

Partner with the General Manager and heads of department to foster a high-performance, inclusive culture. You will ensure legal compliance, coach managers in IR matters, coordinate training, maintain records and support payroll inputs

Qualifications

• 5+ years’ HR Generalist experience in hospitality or luxury service environments.
• Strong working knowledge of South African labour legislation, including unions.
• Mature, emotionally intelligent, discreet handling of sensitive people issues.

Responsibilities

• Act as the primary HR contact for day-to-day queries and people matters.
• Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture.
• Support delivery of human-centred employee experience across departments.
• Manage end-to-end recruitment and onboarding processes.
• Support performance reviews, KPIs, probation feedback and appraisals.
• Manage employee relations including disciplinary and grievance processes and wage negotiations.
• Coach managers in IR matters with legal and emotional intelligence.
• Identify training gaps and coordinate internal and external learning interventions.
• Track compliance with skills development and employment equity obligations.
• Support succession planning and development of internal talent pipelines.
• Maintain HR records, contracts, performance documentation, and leave registers.
• Prepare monthly payroll input and liaise with central payroll for accurate processing.
• Ensure BCEA, LRA, EE Act compliance and update SOPs and job descriptions.

Skills

HR Generalist

Employee relations

IR matters

Communication

Change management

Education

Diploma or Degree in HR Management

Tools

Sage

HRIS (ESS)

Job description

Duties:

People Operations & Support:

• Act as the primary HR contact for all day-to-day queries and people matters.
• Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture.
• Support the delivery of consistent, human-centred employee experience across departments.

Recruitment & Onboarding:

• Manage the end-to-end recruitment process, ensuring efficiency and legal compliance.
• Lead warm, structured onboarding processes aligned to brand and operational needs.

Performance & Employee Relations:

• Support performance reviews, KPIs, probation feedback, and appraisals.
• Manage employee relations, including disciplinary and grievance processes.
• Engage directly with shop stewards and trade unions, maintaining open, constructive dialogue and supporting wage negotiations and procedural fairness.
• Coach managers in handling IR matters with legal and emotional intelligence.

Training & Development:

• Identify training gaps and coordinate relevant internal and external learning interventions.
• Track compliance with skills development and employment equity obligations.
• Support succession planning and the development of internal talent pipelines.

Compliance, Administration & Transactional Delivery:

• Maintain all HR records, including contracts, performance documentation, and leave registers.
• Prepare monthly payroll input and liaise with central payroll for accurate processing.
• Ensure full compliance with BCEA, LRA, EE Act, and company policies.
• Standardise and maintain current documentation, job descriptions, and SOPs.

Requirements:

• Diploma or Degree in HR Management
• 5+ years’ HR Generalist experience, preferably in hospitality or luxury retail/service environments.
• Strong working knowledge of South African labour legislation, including unionised environments.
• Experience with Sage, ESS or other HRIS platforms.
• Mature, emotionally intelligent, and able to manage sensitive people issues with discretion and professionalism.
• Comfortable working flexibly, including weekends or evenings when operations require it.
• Confident communicator with the credibility to coach managers and support change.
• Organised, detail-oriented, and passionate about creating meaningful work experiences.
• Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.