Key Responsibilities
1. HR Administration & Records Management
- Maintain accurate, complete, and up-to-date employee personnel files, both digital and physical.
- Collect and verify employee documentation to ensure that required records are available and properly filed.
- Capture, maintain, and update employee information on HR systems, reports, and relevant databases.
- Conduct regular audits of HR filing systems and assist with identifying and resolving documentation gaps.
- File and archive CCMA, disciplinary, and other employee relations records from the CRM system in accordance with company procedures.
- Assist with the preparation and maintenance of organisational structures and verify employee information against payroll data.
- Assist with ensuring HR records comply with company policies, data protection requirements, and applicable legislation.
2. HR Reporting, Audits & Analytics
- Assist with compiling routine and ad hoc HR reports, metrics, and management information.
- Support HR audit preparations by gathering documentation and ensuring records are complete and readily accessible.
- Conduct policy gap analysis and assist with documenting findings and recommendations.
- Analyse historical employee attrition and turnover trends and identify key reasons contributing to high staff turnover.
- Assist with employee engagement surveys, including preparation, administration, data capturing, and reporting of results.
- Assist with analysing HR data and preparing presentations and reports for management as required.
3. Recruitment & Employee Administration Support
- Provide administrative support throughout the recruitment and selection process.
- Assist with coordinating interviews, maintaining recruitment records, and ensuring required documentation is completed.
- Support the HR team with employee onboarding and related administrative requirements.
- Assist with general employee administration and HR queries as required.
4. HR Meetings & Coordination
- Coordinate and schedule HR-related meetings and appointments.
- Prepare meeting documentation, agendas, and supporting information as required.
- Attend HR meetings and take accurate minutes, ensuring action items are recorded and followed up where necessary.
- Process travel applications and other administrative requests on behalf of management as required.
5. Events, Training & Employee Engagement
- Assist with the planning and coordination of company events, training sessions, employee engagement initiatives, and HR-related activities.
- Coordinate event logistics, including venues, catering, materials, equipment, attendee lists, and other requirements.
- Obtain and compare supplier quotations and assist with preparing presentations and recommendations to support management decision-making.
- Provide administrative and coordination support for internal HR communications and employee initiatives.
6. General & Ad Hoc HR Support
- Provide general administrative and operational support to the HR Department.
- Assist with HR projects, process improvements, and other initiatives as required.
- Prepare professional presentations, reports, spreadsheets, and other HR documentation.
- Provide support to HR management and the broader HR team on ad hoc administrative requirements.
- Maintain a high level of confidentiality when handling employee, payroll, disciplinary, and other sensitive information.
- Ensure all activities are performed in accordance with company policies, procedures, applicable legislation, and data protection requirements.
Minimum Requirements
Education
- Diploma or Degree in Human Resources Management or a related field.
Experience
- Minimum 3 years' experience in a Human Resources administration or similar HR support role.
- Previous experience in a corporate or Head Office environment will be advantageous.
- Experience working with HR records, reporting, employee documentation, and HR administration is preferred.
Technical Competencies
- Proficient in Microsoft Office, particularly:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Sound knowledge and understanding of applicable South African employment legislation and HR practices.
- Strong administrative, reporting, and data-capturing skills.
- A valid Code 8 driver's licence.
Personal Attributes & Competencies
The successful candidate should demonstrate:
- High levels of integrity, confidentiality, professionalism, and ethical conduct.
- Strong organisational and administrative skills.
- Excellent attention to detail and accuracy.
- Ability to prioritise multiple tasks and meet deadlines.
- Ability to work independently while also contributing effectively as part of a team.
- A confident, proactive, and solutions-oriented approach.
- Ability to anticipate requirements and identify potential issues before they arise.
- Excellent written and verbal communication skills.
- Ability to communicate professionally with employees, management, and external service providers.
- Punctuality, reliability, and consistent attendance.
- Ability to handle confidential and sensitive information with discretion.
- Strong interpersonal skills and a customer-service-oriented approach.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Ability to read, write, and communicate effectively in English.