Human Resources Manager

UnifyCX; Ballito; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

UnifyCX is seeking an HR Manager to oversee the HR function, ensuring policies and people initiatives align with business objectives. You will manage employee relations, culture, talent development and compliance with SA labour laws.

The role partners with business leaders to enhance engagement, performance and retention while driving organizational change and effective HR operations.

Qualifications

• Experience delivering HR services aligned with business objectives.
• Strong knowledge of SA labour laws and compliance.
• Proven ability to lead employee relations and engagement initiatives.
• Experience developing and implementing HR policies and procedures.
• Familiarity with HR analytics, reporting and process improvement.

Responsibilities

• Oversee HR operations across the employee lifecycle, from onboarding to offboarding.
• Develop and implement HR policies aligned with company objectives and workforce needs.
• Partner with leaders to identify HR priorities and address workforce challenges.
• Lead governance of employee relations, disciplinary actions and policy fairness.
• Drive talent management, performance, succession planning and retention initiatives.
• Monitor HR metrics and drive process improvements.

Skills

People leadership

Employee relations

Policy development

Change management

HR analytics

Education

Matric Certificate

HR certification (preferred)

Leadership experience

Tools

HRIS systems

Payroll platforms

ATS

Job description

What Will You Do?

As an HR Manager, you will oversee the delivery of the Human Resources function at UnifyCX, ensuring that HR operations, policies, and people initiatives align with business objectives. You will play a key role in managing employee relations, strengthening workplace culture, supporting talent development, and ensuring compliance with applicable South African labour laws and company policies.

You will partner with business leaders and cross‑functional teams to address workforce needs, improve HR processes, and implement initiatives that enhance employee engagement, performance, and retention.

This role requires a balance of strategic thinking and hands‑on HR management. You will lead HR initiatives, support organisational change, and ensure that people practices contribute to a productive, compliant, and positive work environment.

Key Responsibilities

HR Operations And Strategic Planning

• Oversee HR operations and ensure the effective delivery of HR services across the employee lifecycle, from onboarding to employee development and offboarding.
• Develop and implement HR policies, procedures, and initiatives aligned with company objectives and workforce needs.
• Partner with business leaders to identify HR priorities, address workforce challenges, and support organisational goals.
• Review and improve HR processes to enhance efficiency, consistency, and service delivery.
• Lead and support the HR team in achieving departmental goals and maintaining high standards of performance.

Employee Relations And Workplace Culture

• Manage employee relations matters, including workplace concerns, conflict resolution, grievances, and disciplinary actions.
• Provide guidance to managers and employees on HR policies, procedures, and employment‑related matters.
• Ensure fair and consistent application of company policies and disciplinary processes.
• Promote a positive, inclusive, and collaborative workplace culture that supports employee engagement and well‑being.
• Identify trends in employee concerns, engagement, and attrition, and recommend appropriate interventions.

Talent Management And Employee Development

• Lead talent management initiatives, including performance management, career development, succession planning and employee retention.
• Partner with Talent Acquisition and business leaders to support workforce planning and hiring priorities.
• Coach and guide managers on employee performance, development, and effective people management.
• Support leadership development and identify opportunities to strengthen employee capabilities and career progression.
• Implement initiatives that improve employee engagement, recognition, and organisational effectiveness.

Compliance And Risk Management

• Ensure compliance with applicable South African labour laws, statutory requirements, company policies and employment regulations.
• Maintain accurate HR documentation, employee records, and confidential personnel information.
• Review HR policies and practices to minimise employment‑related risks and ensure consistent implementation.
• Partner with relevant departments to address compliance concerns, support audits, and implement corrective actions.
• Keep updated on changes in labour regulations and recommend adjustments to HR policies and procedures when necessary.

Compensation, Benefits, And Performance Management

• Manage compensation and benefits programs to support market competitiveness, internal equity, and employee satisfaction.
• Partner with Finance and relevant stakeholders on compensation reviews, benefits administration and workforce‑related costs.
• Oversee performance management processes, ensuring clear performance expectations, accountability, and employee development.
• Evaluate existing benefits and recognition programmes and recommend improvements to support employee retention.
• Support the implementation of reward and recognition initiatives that reinforce company values and encourage high performance.

HR Analytics And Process Improvement

• Monitor and analyse HR metrics, including headcount, employee turnover, retention, engagement and performance trends.
• Prepare HR reports and provide actionable recommendations to support management decisions.
• Identify opportunities to streamline HR processes and improve the employee experience.
• Ensure the effective use of HR systems, including HRIS, applicant tracking systems, and payroll‑related platforms.
• Lead HR projects and cross‑functional initiatives from planning through implementation, ensuring timely execution and measurable results.

Leadership Partnership And Organizational Change

• Serve as a key HR partner to managers and business leaders on workforce planning, employee relations and organisational effectiveness.
• Support organisational changes, restructuring and transformation initiatives through effective communication and employee support.
• Collaborate with Talent Acquisition, Operations, Finance and other departments to align HR activities with business needs.
• Develop and implement employee engagement and retention strategies that support workforce stability.
• Contribute to the development of HR strategies that support organisational growth and long‑term business success.

Who You Are

Ideal candidates for this position are people‑focused, organised, and business‑minded HR professionals with strong leadership, communication and problem‑solving skills. We are looking for someone who can effectively manage HR operations, build strong relationships with employees and leaders, and implement practical HR solutions that support business performance.

You should be comfortable handling employee relations matters, interpreting labour regulations, managing competing priorities, and using workforce data to guide decisions in a fast‑paced environment.

To be considered, candidates are expected to have the following:

Required Qualifications

• Matric Certificate.
• Typically, 5–7 years of relevant HR experience, including at least 2–3 years in an HR leadership or management role.
• Strong knowledge of HR principles, South African labour laws, employment practices and regulatory compliance.
• Experience managing employee relations, conflict resolution, disciplinary processes, and performance management.
• Demonstrated ability to manage HR operations and implement policies, procedures, and employee‑related initiatives.
• Experience in talent management, employee development, engagement, and retention.
• Familiarity with HR systems, including HRIS, applicant tracking systems, and payroll‑related platforms.
• Strong communication, interpersonal, and stakeholder management skills.
• Excellent problem‑solving, conflict resolution, and decision‑making abilities.
• Ability to handle confidential employee information with discretion and integrity.
• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Analytical skills, including the ability to interpret HR metrics and recommend process improvements.

Preferred Qualifications

• Relevant HR qualification or professional HR certification.
• Experience supporting global HR practices or managing HR activities across multiple regions or countries.
• Knowledge of organisational development, workforce planning and succession planning.
• Experience in change management and organisational restructuring.
• Experience using HR analytics to support workforce planning and management decisions.
• Background in leadership development, coaching, and employee performance improvement.
• Experience in compensation and benefits administration, benchmarking and analysis.
• Familiarity with labour unions and collective bargaining processes, where applicable.
• Experience leading cross‑functional projects and collaborating with internal and external stakeholders.

What Success Looks Like

The HR Manager ensures the effective delivery of HR services, maintains compliance with South African labour laws and company policies, and supports business objectives through practical and well‑executed people strategies.

Employee relations matters are handled fairly and efficiently, managers receive the guidance they need to lead their teams, and HR processes consistently support employee engagement, performance and retention.

HR initiatives deliver measurable improvements in workforce effectiveness, employee experience and operational efficiency, while strong partnerships with leadership help build a positive workplace culture and support the company's continued growth.

Who We Are

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics and AI‑driven tools such as recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritises measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships and strict data protection, UnifyCX delivers scalable, personalised and compliant solutions that create real business impact.

UnifyCX is a certified minority‑owned business and an EOE employer who welcomes diversity.