HR Specialist – BPO/Contact Centre & Client Relations

CallForce; Cape Town; On-site; ZAR 360,000 - 520,000; Full time

Job summary

A dynamic BPO service provider is seeking an HR Specialist to oversee HR functions in Cape Town's Contact Centre sector. The role involves client relationship management, performance monitoring, and ensuring compliance with HR policies. Candidates should have a Matric and HR degree/diploma, along with 3-5 years of HR experience. Strong inter-personal and communication skills are essential for managing conflicts and fostering workplace relationships. Apply now for a competitive salary in a vibrant work environment.

Qualifications

• 3-5 years practical HR / IR experience required.
• Must have Client Relationship Management experience.
• Experience in BPO / Contact Centre environments is essential.

Responsibilities

• Provide HR oversight and client relationship management.
• Assist with payroll and handle related queries.
• Monitor attendance and adherence to schedules.
• Liaise with recruitment for candidate placements.
• Ensure compliance with Service Level Agreements.

Skills

Client Relationship Management

Strong inter-personal skills

Excellent verbal and non-verbal communication skills

Conflict management

Adaptability

Stress tolerance

Time management

Excel proficiency

Education

Matric

HR degree / diploma

Tools

MS Office

Job description

A dynamic BPO service provider is seeking an HR Specialist to oversee HR functions in Cape Town's Contact Centre sector. The role involves client relationship management, performance monitoring, and ensuring compliance with HR policies. Candidates should have a Matric and HR degree/diploma, along with 3-5 years of HR experience. Strong inter-personal and communication skills are essential for managing conflicts and fostering workplace relationships. Apply now for a competitive salary in a vibrant work environment.