HR Operations & Client Relations Lead

CallForce; Cape Town; On-site; ZAR 223,200 - 279,000; Full time

Job summary

A leading HR services provider in Cape Town is seeking a dynamic HR officer responsible for managing employee relations, ensuring compliance with labour laws, and maintaining client relationships. The successful candidate will have a degree in Human Resources and 1-3 years of relevant experience, particularly in client servicing. This role focuses on optimizing HR processes and ensuring high client satisfaction, along with managing payroll and recruitment efforts. Interested candidates should submit their resume to the provided email.

Qualifications

• 1-3 years of experience in an HR operation within a BPO or shared services environment.
• Proven experience in client servicing and account management.

Responsibilities

• Manage and resolve employee grievances and conflicts.
• Ensure compliance with labour laws and policies.
• Maintain accurate employee records in HRIS.
• Support performance appraisal processes.
• Serve as the primary contact for client accounts.

Skills

Client servicing

Employee relations

HR administration

Performance management

Education

Bachelor’s degree in Human Resources

Tools

Sage

Job description

A leading HR services provider in Cape Town is seeking a dynamic HR officer responsible for managing employee relations, ensuring compliance with labour laws, and maintaining client relationships. The successful candidate will have a degree in Human Resources and 1-3 years of relevant experience, particularly in client servicing. This role focuses on optimizing HR processes and ensuring high client satisfaction, along with managing payroll and recruitment efforts. Interested candidates should submit their resume to the provided email.