HR MANAGER - OPERATIONS

Worldwide Staffing; Gauteng; On-site; ZAR 360,000 - 520,000; Full time

Job summary

WorldWide Staffing is seeking an HR Operations lead in South Africa to direct site supervisors and oversee onboarding to meet client requirements. You will manage headcounts and serve as the primary client contact on operational matters.

You will ensure proper documentation, payroll inquiries, PPE control, transport logistics, incident investigations, and disciplinary processes, while driving timely reporting and payroll accuracy.

Qualifications

• Matric or relevant tertiary qualification is required.
• Minimum 5 years HR Operations experience.
• Advanced knowledge of SA Labour Legislation and TES industry.
• MS Office proficiency at an advanced level.

Responsibilities

• Direct, guide, and manage the performance of the WWS site supervisors to ensure they effectively execute their daily operational duties.
• Plan and manage onboarding of new assignees to meet client requirements; manage headcount and identify opportunities to increase headcount on the client site.
• Serve as the primary client contact on operational matters; inform client of incidents, accidents, and outcomes.
• Ensure all operational documentation (contracts, forms, disciplinary records, attendance registers, training registers, licenses) is accurately completed and filed per policy.
• Ensure payslips are delivered, employee queries resolved, and employee records updated.
• Manage PPE orders and ensure all employees wear correct PPE before shifts.
• Arrange transport to facilitate timely staff collection.
• Lead investigations into on-site incidents, accidents, and misconduct with thorough evidence gathering.
• Draft warnings/charges, issue notices, and initiate disciplinary hearings per policy.
• Assist in managing strikes with HR/IR and Regional Operations.
• Attend to employee queries and grievances promptly.
• Prepare and submit weekly site operation reports; consolidate monthly data for client reporting.

Skills

HR Operations

Labour Legislation knowledge

Communication skills

Education

Matric or relevant tertiary qualification

Tools

MS Office Advanced

Job description

REQUIREMENTS

• Matric or relevant tertiary qualification
• Minimum 5 years HR Operations experience
• Advanced knowledge of South African (SA) Labour Legislation and the Temporary Employment Services (TES) industry
• Computer Literate (MS Office – advanced)
• Excellent communication skills, verbal and written

DUTIES

• Direct, guide, and manage the performance of the WWS site supervisors to ensure they effectively execute their daily operational duties
• Plan and manage the request and onboarding of new assignees to ensure client requirements are met. Manage headcounts and, where possible, identify opportunities to increase headcount on the client's site
• Serve as the primary point of contact for the client on operational matters. Ensure the client is informed of all incidents, accidents, and their outcomes
• Ensure that all operational documentation is accurately completed, processed, and filed correctly in line with Company policies and procedures. This includes, but is not limited to: Fixed Term Contracts, Annexure A Forms, disciplinary records, meeting attendance registers, training registers, and operating license certification
• Ensure pay slips are delivered, employee queries are resolved timeously, and all employee information is updated and filed correctly
• Manage the ordering and control of PPE and ensure all employees are in correct PPE before going on shift
• Arrange transport to facilitate the timely collection of staff when required
• Lead and manage investigations into all on-site incidents, accidents, and misconduct. Ensure thorough evidence gathering is conducted
• Draft warnings and formal charges, issue notices, and initiate disciplinary hearings. Ensure fair and consistent application of the Company's disciplinary code
• Assist in managing strikes and unprotected strikes with the necessary knowledge and in conjunction with the HR/IR department and Regional Operations
• Attend to and resolve employee queries and grievances timeously and effectively
• Prepare and submit weekly reports covering site operations, staff attendance, incidents, disciplinary matters, and IR/HR activities; consolidate this information monthly to support the formal client report, ensuring accuracy, completeness, and adherence to reporting deadlines

CHARACTER TRAITS

• Friendly
• Positive attitude
• Analytical minded and a problem solver
• Ability to deal with pressure
• Self-motivated
• Committed and loyal to the Company, Colleagues and Clients
• Honest
• Punctual