Housekeeping Supervisor

Phoenix Recruitment Limited; Hout Bay; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Phoenix Recruitment Limited is seeking a seasoned Housekeeping Supervisor for a luxury property in the Western Cape. You will oversee daily operations across guest rooms and public areas, ensuring pristine presentation.

The role demands 4+ years of supervisory experience, strong knowledge of cleaning methods, attention to detail, and the ability to lead a team, coordinate with Front Office, and work shifts including weekends and public holidays.

Qualifications

• 4+ years supervisory experience in luxury hotel or boutique property.
• Strong knowledge of cleaning methods, products and room presentation.
• Excellent attention to detail and guest satisfaction.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Supervise daily housekeeping operations across guest rooms and public areas.
• Allocate duties and coordinate room readiness with Front Office.
• Inspect rooms and guest areas to ensure cleaning and presentation meet required standards.
• Oversee turndown service and accommodate special guest requests.
• Train and guide housekeeping staff in cleaning procedures, hygiene and guest service.
• Monitor linen, amenities, cleaning supplies and housekeeping equipment.
• Assist with stocktakes, replenishment and linen control.
• Report maintenance defects and follow up on outstanding repairs.
• Ensure cleaning products and equipment are used and stored safely.
• Maintain housekeeping records, checklists and shift handovers.
• Handle lost property according to procedures.
• Support the team with practical housekeeping duties when required.

Skills

Housekeeping supervision

Attention to detail

Staff supervision

Time management

Job description

Duties

• Supervise daily housekeeping operations across guest rooms and public areas.
• Allocate duties and coordinate room readiness with Front Office.
• Inspect rooms and guest areas to ensure cleaning and presentation meet required standards.
• Oversee turndown service and accommodate special guest requests.
• Train and guide housekeeping staff in cleaning procedures, hygiene and guest service.
• Monitor linen, amenities, cleaning supplies and housekeeping equipment.
• Assist with stocktakes, replenishment and linen control.
• Report maintenance defects and follow up on outstanding repairs.
• Ensure cleaning products and equipment are used and stored safely.
• Maintain housekeeping records, checklists and shift handovers.
• Handle lost property according to procedures.
• Support the team with practical housekeeping duties when required.

Requirements

• At least 4+ years previous housekeeping supervisory experience within a luxury hotel, lodge or boutique property.
• Strong knowledge of cleaning methods, products and room presentation standards.
• Excellent attention to detail and a commitment to guest satisfaction.
• Good staff supervision, communication and organisational skills.
• Experience with linen control, stock management and room inspections.
• Ability to prioritise duties and work effectively under pressure.
• A professional, reliable and hands on approach.
• Willingness to work shifts, weekends and public holidays.