Hotelbestuurder / Hotel Manager

ARVO; Franschhoek; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

ARVO in Franschhoek, Western Cape, is seeking an exceptional Hotel Manager to lead daily hotel operations and deliver outstanding guest experiences. This senior leadership role requires strong marketing, operational and people management skills to drive service quality and financial performance.

The successful candidate will oversee sales, housekeeping, front office, HR and finance, manage budgets, ensure health and safety, develop staff, and continuously improve guest satisfaction in a

Qualifications

• Minimum 5 years of senior management experience within the hospitality industry.
• Fluency in both Afrikaans and English.
• Experience in revenue management, including optimizing bookings during high and low seasons.
• Strong people management skills, with the ability to motivate, train and develop a team.
• Ability to effectively manage and resolve conflict.
• Strong analytical skills.
• High levels of integrity.
• Energy and ambition to perform under pressure in a fast-paced environment.
• Ability and willingness to travel internationally.

Responsibilities

• Oversee the day-to-day hotel operations.
• Manage and coordinate sales and marketing, housekeeping, front office, tour guides, leisure services, human resources and finances.
• Manage budgets and achieve agreed financial targets.
• Monitor quality standards across all areas of the hotel.
• Ensure health and safety standards are maintained.
• Drive the motivation, development and performance management of staff.
• Build a strong, motivated and service-focused team.
• Manage guest expectations and oversee the resolution of all customer feedback.
• Identify opportunities to continuously improve hotel performance and the guest experience.

Job description

Hotelbestuurder / Hotel Manager

Wes-Kaap, Suid-Afrika
Western Cape, South Africa

Oorsig van die Rol

Ons kliënt is op soek na ’n uitsonderlike en ervare Hotelbestuurder met ’n passie daarvoor om gaste tuis en welkom te laat voel.

Hierdie is ’n senior leierskapsrol vir ’n dinamiese gasvryheidsprofessional met sterk bemarkings-, operasionele en mensebestuursvaardighede. Die Hotelbestuurder sal toesig hou oor die daaglikse hotelbedrywighede en verantwoordelik wees vir die lewering van hoë gehalte diens, finansiële prestasie en ’n uitsonderlike gaste-ervaring.

Job Overview

Our client is seeking an exceptional and experienced Hotel Manager with a passion for making guests feel at home.

This is a senior leadership role for a dynamic hospitality professional with strong marketing, operational and people management skills. The Hotel Manager will oversee the day-to-day hotel operations and be responsible for delivering high-quality service, financial performance and an exceptional guest experience.

Sleutelverantwoordelikhede

• Hou toesig oor die daaglikse bedrywighede van die hotel.
• Bestuur en koördineer verkope en bemarking, huishouding, ontvangs, toergidse, ontspanningsdienste, menslike hulpbronne en finansies.
• Bestuur begrotings en bereik ooreengekome finansiële teikens.
• Monitor gehaltestandaarde oor alle areas van die hotel.
• Verseker dat gesondheid en veiligheidstandaarde gehandhaaf word.
• Dryf die motivering, ontwikkeling en prestasiebestuur van personeel.
• Bou ’n sterk, gemotiveerde en diensgerigte span.
• Bestuur gasteverwagtinge en hou toesig oor die oplossing van alle kliënte-terugvoer.
• Identifiseer geleenthede om die hotel se prestasie en gaste-ervaring voortdurend te verbeter.
  Key Responsibilities
• Oversee the day-to-day operations of the hotel.
• Manage and coordinate sales and marketing, housekeeping, front office, tour guides, leisure services, human resources and finance.
• Manage budgets and achieve agreed financial targets.
• Monitor quality standards across all areas of the hotel.
• Ensure health and safety standards are maintained.
• Drive the motivation, development and performance management of staff.
• Build a strong, motivated and service-focused team.
• Manage guest expectations and oversee the resolution of all customer feedback.
• Identify opportunities to continuously improve hotel performance and the guest experience.

Wie moet aansoek doen? / Who Should Apply?

Hierdie rol is ideaal vir ’n senior gasvryheidsbestuurder wat gemaklik is met volledige operasionele verantwoordelikheid en wat ’n sterk fokus op mense, finansiële prestasie, dienslewering en gaste-ervaring het.

This role is ideal for a senior hospitality manager who is comfortable with full operational responsibility and who has a strong focus on people, financial performance, service delivery and guest experience.

Belangrike Nota / Important Note

Hierdie is ’n senior, hoë-energie rol binne ’n vinnige luukse gasvryheidsomgewing. Die suksesvolle kandidaat moet ’n sigbare leier wees wat onder druk kan presteer en konsekwent hoë standaarde handhaaf.

This is a senior, high-energy role within a fast-paced luxury hospitality environment. The successful candidate must be a visible leader who can perform under pressure and consistently maintain high standards.

Vereistes

• ’n Relevante kwalifikasie.
• Minstens 5 jaar se senior bestuurservaring binne die gasvryheidsbedryf.
• Vlotheid in Afrikaans en Engels.
• Ervaring in inkomste bestuur, insluitend die optimalisering van besprekings gedurende hoë- en laagseisoene.
• Sterk mensebestuursvaardighede, met die vermoë om ’n span te motiveer, op te lei en te ontwikkel.
• Vermoë om konflik effektief te bestuur en op te los.
• Sterk analitiese vaardighede.
• Hoë vlakke van integriteit.
• Energie en ambisie om onder druk in ’n vinnige omgewing te presteer.
• Vermoë en bereidwilligheid om internasionaal te reis.
  Requirements
• A relevant qualification.
• At least 5 years’ senior management experience within the hospitality industry.
• Fluency in both Afrikaans and English.
• Experience in revenue management, including optimising bookings during high and low seasons.
• Strong people management skills, with the ability to motivate, train and develop a team.
• Ability to effectively manage and resolve conflict.
• Strong analytical skills.
• High levels of integrity.
• Energy and ambition to perform under pressure in a fast-paced environment.
• Ability and willingness to travel internationally.