Hotel Housekeeping Attendant: Guest Experience

Fairmont Hotels & Resorts

Cape Town

On-site

ZAR 120,000 - 180,000

Full time

14 days+

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Job summary

Fairmont Hotels & Resorts in Cape Town is seeking a House Attendant to maintain linen exchange, corridor cleanliness, and timely guest request fulfilment. You will ensure standards, stock pantries, and assist with daily housekeeping operations in a luxury hotel.

The role requires English fluency, prior hotel housekeeping or customer service experience, and ability to thrive under pressure in a 5-star environment. Training and development opportunities are provided.

Qualifications

Fluency in English essential.
Verbal English competency required.
Previous experience in hotel housekeeping desirable.
Previous experience in customer service desirable.
Previous experience in 5-star property desirable.
Dynamic, energetic and thrives under pressure.

Responsibilities

Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies.
To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
To stock up all pantries with clean linen according to par-stock
To assist the linen room as required with daily tasks.
To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
To be responsible to sign for assigned key, pager, work paper and return by end of shift.
To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
To vacuum and dust all corridors and staircases as assigned by section.
To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
To move furniture from time to time.
To refill daily chemicals.
To clean all walls lights/ceiling lights as required
To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
To assist with the removal of guestroom drapery for cleaning
To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc).
To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
To report anything which could be classed as a Health & Safety hazard.
Assist in on job training of new House Attendants as and when required.
To attend training courses given by Housekeeping and Human Resources
To comply with any reasonable request by the Supervisor and Hotel Management.