Houseman

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Fairmont Hotels & Resorts in Cape Town is seeking a House Attendant to maintain linen exchange, corridor cleanliness, and timely guest request fulfilment. You will ensure standards, stock pantries, and assist with daily housekeeping operations in a luxury hotel.

The role requires English fluency, prior hotel housekeeping or customer service experience, and ability to thrive under pressure in a 5-star environment. Training and development opportunities are provided.

Qualifications

• Fluency in English essential.
• Verbal English competency required.
• Previous experience in hotel housekeeping desirable.
• Previous experience in customer service desirable.
• Previous experience in 5-star property desirable.
• Dynamic, energetic and thrives under pressure.

Responsibilities

• Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies.
• To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
• To stock up all pantries with clean linen according to par-stock
• To assist the linen room as required with daily tasks.
• To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
• To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
• To be responsible to sign for assigned key, pager, work paper and return by end of shift.
• To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
• To vacuum and dust all corridors and staircases as assigned by section.
• To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
• To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
• To move furniture from time to time.
• To refill daily chemicals.
• To clean all walls lights/ceiling lights as required
• To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
• To assist with the removal of guestroom drapery for cleaning
• To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc).
• To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
• To report anything which could be classed as a Health & Safety hazard.
• Assist in on job training of new House Attendants as and when required.
• To attend training courses given by Housekeeping and Human Resources
• To comply with any reasonable request by the Supervisor and Hotel Management.

Skills

Fluency in English

Verbal English

Hotel housekeeping experience

Customer service

5-star property experience

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of position:

Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed, and every guest request is completed in a timely manner.

Responsibilities:

• Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies.
• To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
• To stock up all pantries with clean linen according to par-stock
• To assist the linen room as required with daily tasks.
• To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
• To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
• To be responsible to sign for assigned key, pager, work paper and return by end of shift.
• To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
• To vacuum and dust all corridors and staircases as assigned by section.
• To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
• To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
• To move furniture from time to time.
• To refill daily chemicals.
• To clean all walls lights/ceiling lights as required
• To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
• To assist with the removal of guestroom drapery for cleaning
• To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc).
• To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
• To report anything which could be classed as a Health & Safety hazard.
• Assist in on job training of new House Attendants as and when required.
• To attend training courses given by Housekeeping and Human Resources
• To comply with any reasonable request by the Supervisor and Hotel Management.

Qualifications

• Fluency in English essential
• Competency in verbal English essential
• Previous experience in Hotel Housekeeping department desirable
• Previous experience in customer service desirable
• Previous experience in 5-star property desirable
• Dynamic, energetic and thrives under pressure.

Additional Information

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.