Hotel General Manager: Guest Experience & Growth Leader

Network Recruitment; Durban; On-site; ZAR 1,100,000 - 1,400,000; Full time

Job summary

Network Recruitment invites applications for a dynamic Hotel Manager in Durban. You will assume full responsibility for the hotel's operation, P&L, budgets, and cash flow, while directing guest relations and service quality to protect profitability and guest satisfaction.

You will lead multi-disciplinary teams, develop and execute sales and marketing strategies, ensure governance and regulatory compliance, and drive performance and efficiency across all departments.

Qualifications

• Diploma or Degree in Finance or Business Management
• 5 to 10 years’ experience across finance, operations and management
• Hotel, hospitality or gaming industry experience essential (gaming/casino exposure)
• Strong financial management experience
• Operational, HR and people management experience
• Experience developing and implementing sales and marketing strategies
• Confident leadership, excellent communication and decision-making

Responsibilities

• Take the lead on the full hotel operation and daily performance
• Manage finances, budgets, forecasts and cash flow
• Drive CAPEX planning and expenditure management
• Prepare financial reports, audit documentation and board papers
• Ensure strong corporate governance and regulatory compliance
• Develop and execute sales and marketing strategies
• Drive operational efficiency, profitability and service excellence
• Lead, motivate and develop teams across departments
• Oversee guest relations and ensure an exceptional customer experience
• Identify opportunities to grow revenue, manage costs and improve performance

Skills

P&L management

People management

Leadership

Forecasting & budgeting

Sales & Marketing

Decision making

Education

Finance/Business degree

Job description

Network Recruitment invites applications for a dynamic Hotel Manager in Durban. You will assume full responsibility for the hotel's operation, P&L, budgets, and cash flow, while directing guest relations and service quality to protect profitability and guest satisfaction.

You will lead multi-disciplinary teams, develop and execute sales and marketing strategies, ensure governance and regulatory compliance, and drive performance and efficiency across all departments.