Host (Duty Manager) â Ballito

Accountancy Placements Pietermaritzburg; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Accountancy Placements Pietermaritzburg is seeking a shift leader to manage the in-house guest experience at a luxury property in Durban. You will supervise Front Office, F&B, Housekeeping and Spa, ensuring seamless service and presentation.

You will anticipate guest needs, resolve concerns, mentor staff and coordinate across departments. Opera Cloud and Micros familiarity is advantageous, with a focus on health, safety and process compliance.

Qualifications

• Experience in a guest-facing hospitality role.
• Luxury or boutique hotel experience preferred.
• Strong interpersonal and communication skills.
• Calm under pressure with good decision-making.
• Knowledge of Opera Cloud and Micros advantageous.

Responsibilities

• Oversee Front Office, F&B, Housekeeping and Spa operations during the shift.
• Anticipate guest needs, manage special requests and resolve concerns effectively.
• Lead by example, support and guide team members, and ensure interdepartmental communication.
• Assist with Opera Cloud and Micros where required and support reporting and guest records.
• Ensure compliance with health, safety, hygiene and company procedures.

Skills

Guest relations

Communication

Leadership

Attention to detail

Interdepartmental coordination

Tools

Opera Cloud

Micros

Job description

Responsibilities

Take ownership of the in-house guest experience and provide personalised, professional service Anticipate guest needs, manage special requests and resolve concerns effectively Oversee Front Office, F&B, Housekeeping and Spa operations during the shift Ensure smooth service flow and maintain high service and presentation standards Conduct regular checks of guest rooms, public areas and dining spaces Lead by example, support and guide team members, and ensure effective interdepartmental communication Assist with Opera Cloud and Micros where required Support reporting, handovers, guest records, and night audit when scheduled Ensure compliance with health, safety, hygiene and company procedures

Requirements

Previous experience in a guest-facing hospitality role Luxury or boutique hotel experience preferred Strong interpersonal and communication skills with a natural guest-focused approach Strong attention to detail and awareness of surroundings Calm under pressure with good decision-making skills Hands-on, professional, well-presented and willing to support across departments Strong sense of ownership and accountability Knowledge of Opera Cloud and Micros advantageous

Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.