Host I Duty Manager - Ballito

HotelJobs; Ballito; On-site; ZAR 250,000 - 350,000; Full time

Job summary

HotelJobs in Ballito is seeking a Host I Duty Manager for a 5* boutique hotel. The Host leads on shift, delivering a seamless guest journey, engaging guests warmly, and coordinating across Front Office, F&B, Housekeeping and Spa as needed.

You will monitor standards, support junior team members, assist in training, manage guest requests with calm, proactive service, and ensure safety and operational flow during peak periods.

Qualifications

• Experience in a guest-facing hospitality role.
• Experience in a luxury boutique hotel environment preferred.
• Understanding of hotel operations across departments.
• Familiarity with Opera Cloud and Micros advantageous.
• Naturally guest-focused with strong interpersonal skills.

Responsibilities

• Take ownership of the in-house guest experience during shift.
• Welcome and engage with guests in a natural, professional and personalised manner.
• Anticipate guest needs and respond proactively.
• Manage special requests, occasions and guest preferences.
• Handle guest concerns and service recovery calmly and effectively.
• Ensure a strong, consistent hosting presence across all guest areas.
• Oversee daily operations across Front Office, F&B, Housekeeping and Spa during shift.
• Ensure smooth service flow, particularly during key periods (arrivals, meals, evenings).
• Support and guide team members on the floor.
• Step in operationally where required to maintain service levels.
• Coordinate effectively with all departments.
• Ensure standards are upheld at all times.
• Monitor presentation of rooms, public areas and dining spaces.
• Maintain the correct ambiance across the property.
• Conduct regular checks throughout the shift.
• Lead by example through professionalism, energy and attention to detail.
• Support and guide junior team members.
• Assist in training and developing staff on the floor.

Skills

Guest-facing

Hospitality

Team leadership

Attention to detail

Interpersonal skills

Decision making

Tools

Opera Cloud

Micros

Job description

5* Boutique Hotel in Ballito is looking for a Host I Duty Manager. The Host is responsible for delivering the day‑to‑day guest experience; ensuring that service is intuitive; calm and consistently aligned with the property’s standards. This is a highly guest‑facing, hands‑on role. The Host leads service on shift; supports the team across departments and ensures that every detail of the guest journey is well considered and seamlessly executed. The role requires presence; judgement and attention to detail. This is a shift‑based role requiring flexibility; including evenings, weekends and public holidays. The Host is expected to spend the majority of their time in guest areas, leading service and supporting the team.

Duties:

Guest Experience & Hosting:

• Take ownership of the in‑house guest experience during shift
• Welcome and engage with guests in a natural, professional and personalised manner
• Anticipate guest needs and respond proactively
• Manage special requests, occasions and guest preferences
• Handle guest concerns and service recovery calmly and effectively
• Ensure a strong, consistent hosting presence across all guest areas

Operational Oversight:

• Oversee daily operations across Front Office, F&B, Housekeeping and Spa during shift
• Ensure smooth service flow, particularly during key periods (arrivals, meals, evenings)
• Support and guide team members on the floor
• Step in operationally where required to maintain service levels
• Coordinate effectively with all departments

Service Standards & Attention to Detail:

• Ensure standards are upheld at all times
• Monitor presentation of rooms, public areas and dining spaces
• Maintain the correct ambiance across the property
• Conduct regular checks throughout the shift

Team Support & Leadership:

• Lead by example through professionalism, energy and attention to detail
• Support and guide junior team members
• Assist in training and developing staff on the floorEnsure clear communication between departments during shift

Administrative & Systems (Secondary to Guest Focus):

• Assist with front office systems (Opera Cloud) and POS (Micros) where required
• Support daily reporting and handovers
• Complete end‑of‑day procedures and night audit when scheduled
• Maintain accurate records of guest preferences and feedback

Health; Safety & Compliance:

• Ensure safe, clean and hygienic working practices always
• Adhere to company policies and operational procedures
• Ensure guest and staff safety is prioritised

Requirements:

• Previous experience in a guest‑facing hospitality role
• Experience in a luxury or boutique hotel environment preferred
• Basic understanding of hotel operations across departments
• Familiarity with systems such as Opera Cloud and Micros advantageous
• Naturally guest‑focused with strong interpersonal skills
• High attention to detail and awareness of surroundings
• Calm under pressure with good decision‑making ability
• Hands‑on and willing to support across all departments
• Professional; well‑presented and well spoken
• Strong sense of ownership and accountability