Boutique Hotel Guest Experience Lead — Shift Manager

HotelJobs; Ballito; Presencial; ZAR 250 000 - 350 000; Tempo integral

Resumo da oferta

HotelJobs in Ballito is seeking a Host I Duty Manager for a 5* boutique hotel. The Host leads on shift, delivering a seamless guest journey, engaging guests warmly, and coordinating across Front Office, F&B, Housekeeping and Spa as needed.

You will monitor standards, support junior team members, assist in training, manage guest requests with calm, proactive service, and ensure safety and operational flow during peak periods.

Qualificações

• Experience in a guest-facing hospitality role.
• Experience in a luxury boutique hotel environment preferred.
• Understanding of hotel operations across departments.
• Familiarity with Opera Cloud and Micros advantageous.
• Naturally guest-focused with strong interpersonal skills.

Responsabilidades

• Take ownership of the in-house guest experience during shift.
• Welcome and engage with guests in a natural, professional and personalised manner.
• Anticipate guest needs and respond proactively.
• Manage special requests, occasions and guest preferences.
• Handle guest concerns and service recovery calmly and effectively.
• Ensure a strong, consistent hosting presence across all guest areas.
• Oversee daily operations across Front Office, F&B, Housekeeping and Spa during shift.
• Ensure smooth service flow, particularly during key periods (arrivals, meals, evenings).
• Support and guide team members on the floor.
• Step in operationally where required to maintain service levels.
• Coordinate effectively with all departments.
• Ensure standards are upheld at all times.
• Monitor presentation of rooms, public areas and dining spaces.
• Maintain the correct ambiance across the property.
• Conduct regular checks throughout the shift.
• Lead by example through professionalism, energy and attention to detail.
• Support and guide junior team members.
• Assist in training and developing staff on the floor.

Conhecimentos

Guest-facing

Hospitality

Team leadership

Attention to detail

Interpersonal skills

Decision making

Ferramentas

Opera Cloud

Micros

Descrição da oferta de emprego

HotelJobs in Ballito is seeking a Host I Duty Manager for a 5* boutique hotel. The Host leads on shift, delivering a seamless guest journey, engaging guests warmly, and coordinating across Front Office, F&B, Housekeeping and Spa as needed.

You will monitor standards, support junior team members, assist in training, manage guest requests with calm, proactive service, and ensure safety and operational flow during peak periods.