Assistant Hotel Manager

HotelJobs; Franschhoek; On-site; ZAR 420,000 - 540,000; Full time

Job summary

HotelJobs in Franschhoek is seeking an Assistant Hotel Manager to elevate service standards and operational efficiency. You will lead daily front office, housekeeping and F&B activities to ensure guest satisfaction and smooth hotel operations.

This role requires a results‑oriented leader with at least 5 years in hotel management, a relevant diploma, and strong IT skills including MS Office and Protel PMS. A valid driver’s licence is preferred.

Qualifications

• Minimum of 5 years in hotel management or similar leadership role.
• Diploma in Hospitality Management or Tourism beneficial.
• Advanced computer skills including MS Office and internet/email.
• Protel PMS experience advantageous; valid driver's license.

Responsibilities

• Deliver world-class service to guests and monitor feedback and reputation.
• Collaborate with teams to implement policies affecting guest safety and preferences.
• Monitor equipment usage and stock to minimize waste.
• Develop systems to capture guest preferences while protecting privacy.
• Attend meetings to stay informed on team and organizational developments.
• Lead Front Office, Housekeeping and F&B procedures with guidance.
• Provide timely feedback and conduct performance appraisals.
• Coordinate with third-party suppliers to ensure service delivery.
• Prepare and propose the annual budget with finance and purchasing.
• Manage rosters, attendance and leave to control staffing costs.
• Oversee Night Auditors and ensure accurate daily financials.
• Deliver training on SOPs and drive compliance.
• Identify opportunities for quality improvement and lead implementation.

Skills

Team leadership

Complaint handling

Communication

Interpersonal skills

Financial acumen

Integrity

Education

Diploma in Hospitality Management

Tools

Protel PMS

MS Office

Job description

Location: Franschhoek

Role Overview

The Assistant Hotel Manager role focuses on enhancing operational efficiency and service quality across the hotel by providing the support and structure required for teams to excel and achieve departmental objectives. Excellence in this role requires an efficient, solutions-driven individual who thrives in a fast-paced and constantly evolving environment, with a strong passion for exceptional service and a high standard of operational delivery and people management.

Main Responsibilities

• Ensure that world-class service is consistently delivered to all guests across the hotel, as reflected through online reputation metrics and direct guest feedback
• Collaborate with relevant teams to ensure that policies, processes, and standards impacting guest safety, security, and preferences are effectively implemented
• Monitor equipment usage and stock consumption to ensure efficiency and minimize waste
• Develop, implement, and monitor systems that capture and communicate guest preferences while safeguarding privacy
• Attend daily, weekly, and monthly meetings to remain informed of team and organizational developments
• Maintain detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide continuous guidance
• Create an environment that fosters positive employee engagement and commitment
• Provide timely feedback and conduct performance appraisals in accordance with required standards
• Enforce discipline, when necessary, in line with the Code of Conduct
• Coordinate with third-party suppliers to ensure excellent service delivery
• Prepare and propose the annual budget, working with finance and purchasing to maintain inventory and par stock levels
• Manage department rosters, attendance, and leave balances to control staffing costs
• Oversee Night Auditors and ensure adherence to required standards and procedures for accurate daily financials
• Conduct regular reconciliation of all floats to prevent discrepancies
• Deliver ongoing training on all SOPs and ensure team compliance with relevant procedures
• Identify and communicate opportunities for quality improvement and drive implementation

Skills and Attributes

• Ability to operate effectively in a fast-paced and challenging environment
• Expertise in handling complaints
• Strong team leadership and management capabilities
• Superior communication and interpersonal skills
• Financial acumen
• High personal and professional integrity

Experience and Skills

• Minimum of 5 years of experience in hotel management or a similar leadership role within the hospitality industry
• Diploma in Hospitality Management or Tourism beneficial
• Advanced computer skills, including MS Office, email, and internet
• Experience with Protel PMS advantageous
• Valid driver’s licence