High-Impact Branch Leader: Sales, Service & Ops

Standard Bank Group; Worcester; On-site; ZAR 400,000 - 640,000; Full time

Job summary

Standard Bank Group in Worcester is seeking a Branch Manager to lead a frontline team, delivering sales, service and client experience objectives while building a high-performance culture.

You will drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake, while overseeing daily operations, managing risk and ensuring regulatory compliance.

Qualifications

• 3 to 4 years’ experience in a frontline banking environment.
• Proven experience leading frontline teams to achieve sales, service and client objectives.
• Experience managing team performance, coaching and development with Human Capital
• Strong knowledge of branch operations, risk controls, compliance, cash handling and banking processes

Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Skills

Team leadership

Sales & service delivery

Client engagement

Risk & compliance

Education

Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field

FAIS Representative status

Job description

Standard Bank Group in Worcester is seeking a Branch Manager to lead a frontline team, delivering sales, service and client experience objectives while building a high-performance culture.

You will drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake, while overseeing daily operations, managing risk and ensuring regulatory compliance.