Help Desk/Receptionist

Virtual Hire Staffing; Johannesburg; Hybrid; ZAR 120,000 - 180,000; Full time

Job summary

Virtual Hire Staffing is seeking a friendly Junior Help Desk Receptionist to be the primary face and voice of our facility. In a hybrid role, you will greet tenants and visiting guests, manage day-to-day front desk operations, and provide first-line technical or logistical support for shared office amenities (such as Wi-Fi access, printing stations, and meeting room booking systems).

You will assist tenants with basic on-site troubleshooting, answer calls, manage meeting room bookings, visitor

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating scheduling tools.
• Excellent verbal communication, active listening, and a patient, problem-solving attitude.

Responsibilities

• Warmly greet building members, clients, and daily visitors, directing them to their respective meetings or spaces.
• Assist tenants with basic on-site troubleshooting (eg: printer/scanner access, conference room AV setup, and visitor Wi-Fi connection) or escalate issues to the facilities team.
• Answer, screen, and route incoming phone calls and manage shared tenant inquiries with high professionalism.
• Manage meeting room reservations, track visitor logs, and handle incoming mail, packages, or courier deliveries for tenants.
• Maintain a clean, orderly reception and lounge area, and assist the community manager with basic administrative duties.

Skills

Customer services

Call Center

Receptionist

Administrator

Education

High school diploma

Tools

Office Suite

Job description

Required Skills

• Customer services
• Call Center
• Receptionist
• Administrator

Job Summary

We are looking for a friendly Junior Help Desk Receptionist to act as the primary face and voice of our facility. In this hybrid role, you will greet tenants and visiting guests, manage day-to-day front desk operations, and provide first-line technical or logistical support for our shared office amenities (such as Wi-Fi access, printing stations, and meeting room booking systems).

Responsibilities

• Warmly greet building members, clients, and daily visitors, directing them to their respective meetings or spaces.
• Assist tenants with basic on-site troubleshooting (eg: printer/scanner access, conference room AV setup, and visitor Wi-Fi connection) or escape issues to the facilities team.
• Answer, screen, and route incoming phone calls and manage shared tenant inquiries with high professionalism.
• Manage meeting room reservations, track visitor logs, and handle incoming mail, packages, or courier deliveries for tenants.
• Maintain a clean, orderly reception and lounge area, and assist the community manager with basic administrative duties.

Requirements

• High school diploma or equivalent certification.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating digital scheduling and support tools.
• Exceptional verbal communication, active listening, and a patient, problem‑solving attitude when handling busy environments.
• Training will be ProvidedSkills