Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote

ISTA Solutions; South Africa; Remote; ZAR 167,400 - 223,200; Part time

Job summary

A fast-growing BPO company is seeking a Healthcare Scheduling Coordinator to manage patient appointments and provide support after hours. You will serve as the main point of contact for patients and healthcare providers, addressing scheduling concerns and ensuring compliance with regulations. Candidates should have 1-2 years of scheduling experience and strong communication skills. This role requires working during specific hours on weekends and ideal for someone organized and detail-oriented.

Qualifications

• 1 - 2 years' experience in scheduling and coordination, preferably in healthcare.
• Proficiency in Microsoft Office.
• Able to prioritize and multitask in a fast-paced environment.

Responsibilities

• Schedule and manage appointments for patients.
• Serve as primary contact for patients and healthcare providers.
• Maintain accurate records of patient appointments and needs.
• Collaborate with home care teams for scheduling.
• Address scheduling conflicts and find solutions.
• Input and update patient information in the system.
• Ensure compliance with healthcare regulations.

Skills

Exceptional communication skills

Strong attention to detail

Problem solving

Prioritization and multitasking

Tools

Microsoft Office

Job description

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients\' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours

30 hours per week (SAST):

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM
• (Tuesdays, Wednesdays, and Thursdays are off days)

Job Functions / Responsibilities

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination: Collaborate with home care teams to ensure patient needs are met and appointments are scheduled on time
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Requirements

• 1 - 2 years\' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

If you are not contacted within 14 working days, please consider your application unsuccessful.

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