Healthcare Member Support Advisor

Ex; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

USA HealthCare in Cape Town is seeking a Customer Service Advisor to support member queries for a healthcare client. The role suits entry to early-career professionals with 0-3 years in a call center or customer service environment.

You will respond to inquiries, document interactions, and escalate complex cases to the appropriate teams. A Grade 12 pass is required, with basic healthcare knowledge a plus, and a proactive, patient approach is essential.

Qualifications

• 0-3 years of Call Centre experience or similar.
• Grade 12 or equivalent required.
• Experience in healthcare client support is a plus.

Responsibilities

• Handle member queries for healthcare client.
• Provide accurate information and escalate when needed.

Skills

Call Center

Customer Service

Education

Grade 12 Pass

Job description

USA HealthCare in Cape Town is seeking a Customer Service Advisor to support member queries for a healthcare client. The role suits entry to early-career professionals with 0-3 years in a call center or customer service environment.

You will respond to inquiries, document interactions, and escalate complex cases to the appropriate teams. A Grade 12 pass is required, with basic healthcare knowledge a plus, and a proactive, patient approach is essential.