Healthcare Client Support Specialist

Momentum; Bellville; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Momentum is seeking a dedicated client service professional in Bellville to deliver service through inbound calls, emails and walk-ins, addressing needs and complaints within SLA and regulatory requirements.

Requirements include Grade 12, 2-3 years in a call centre or client service, exposure to medical aid/health industry, and MS Office proficiency. The role emphasizes accuracy, responsiveness, and compliant processes.

Qualifications

• Grade 12 (essential).
• 2-3 years' experience in a call Centre or client service environment (preferred).
• Exposure to the medical aid and/or health industry.
• MS Office proficiency.

Responsibilities

• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy guidelines.
• Capture and update client information on relevant systems based on data received from the client.
• Accurately complete all administrative and reporting requirements within agreed timeframes.
• Adhere to legislative /compliance requirements in the service process. Identify and report process and system failures and enhancements to improve client experience.
• Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate aftersales services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

Skills

Customer service

Communication

Education

Grade 12

Tools

MS Office

Job description

Momentum is seeking a dedicated client service professional in Bellville to deliver service through inbound calls, emails and walk-ins, addressing needs and complaints within SLA and regulatory requirements.

Requirements include Grade 12, 2-3 years in a call centre or client service, exposure to medical aid/health industry, and MS Office proficiency. The role emphasizes accuracy, responsiveness, and compliant processes.