Client Experience Consultant

Momentum Metropolitan Holdings Limited; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Momentum Health Solutions, part of Momentum Metropolitan Holdings, is seeking a customer service professional to deliver proactive support via calls, emails, and walk-ins within SLA guidelines.

You will address client queries, resolve complaints, and provide accurate information while maintaining compliance and building strong stakeholder relationships. The role requires 2–3 years in a call centre or client service environment, ideally with exposure to the insurance industry.

Qualifications

• 2–3 years in a call centre or client service environment.
• Exposure to the insurance industry preferred.
• Insurance industry experience desirable.

Responsibilities

• Engage with clients and/or intermediaries to resolve queries within SLA and quality standards.
• Take ownership of complaints and ensure timely, effective resolution.
• Provide clients with required information and documentation per policy guidelines.
• Capture and update client data on relevant systems; complete admin and reporting on time.
• Adhere to legislative and compliance requirements in service processes.

Skills

Customer service

Communication

SLA knowledge

Insurance knowledge

Job description

Momentum Health Solutions, part of Momentum Metropolitan Holdings, is seeking a customer service professional to deliver proactive support via calls, emails, and walk-ins within SLA guidelines.

You will address client queries, resolve complaints, and provide accurate information while maintaining compliance and building strong stakeholder relationships. The role requires 2–3 years in a call centre or client service environment, ideally with exposure to the insurance industry.