Head Waiter (Banqueting)

Humanrise Za (Pty) Ltd; Gauteng; On-site; ZAR 120,000 - 150,000; Full time

Job summary

Humanrise Za (Pty) Ltd seeks an experienced Banqueting Head Waiter to lead service teams during conferences, events, functions and banquets at our property. You will ensure exceptional service delivery, coordinate banquet staff, maintain presentation standards, and assist in executing all events hosted at the hotel.

The role requires 2–3 years in a senior waiter or banqueting leadership capacity, with strong customer service and communication skills, and the ability to manage flexible hours,

Qualifications

• Must have 2–3 years in a senior waiter, banqueting supervisor, or head waiter role in hotels/events.
• Strong banquet and event service operations knowledge.
• Excellent customer service and communication skills required.

Responsibilities

• Supervise and coordinate banquet service staff during events and functions.
• Ensure venues are set up according to event specifications and service standards.
• Conduct pre-event staff briefings and communicate requirements.
• Monitor event execution to ensure smooth service and guest satisfaction.
• Liaise with Banqueting Manager, Kitchen, and other departments for seamless delivery.
• Oversee venue preparation, table settings, buffet setups, and breakdowns.
• Lead and motivate banquet staff; allocate duties and monitor performance.

Skills

Customer service

Team supervision

Banquet service

Event coordination

Communication

Flexible hours

Professional appearance

Education

Matric / Grade 12

Hospitality or F&B qualification (advantage)

Job description

We are seeking an experienced and professional Banqueting Head Waiter to lead service teams during conferences, events, functions, and banquets. The successful candidate will be responsible for ensuring exceptional service delivery, coordinating banquet staff, maintaining presentation standards, and assisting in the successful execution of all events hosted at the hotel.

Employment Type: Full-Time

Salary: R 10 500 basic salary plus benefits

Location: Sandton, Johannesburg

Industry: Hospitality & Tourism

Minimum Requirements

• Grade 12 / Matric.
• Hospitality or Food & Beverage qualification will be advantageous.
• Minimum 2–3 years' experience in a senior waiter, banqueting supervisor, or head waiter role within a hotel, conference centre, or hospitality environment.
• Strong understanding of banquet and event service operations.
• Excellent customer service and communication skills.
• Ability to supervise and motivate a team.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Professional appearance and presentation.
• Supervise and coordinate banquet service staff during events, conferences, weddings, and functions.
• Ensure all venues are set up according to event specifications and service standards.
• Conduct pre-event briefings with staff to communicate event requirements and service expectations.
• Monitor event execution to ensure smooth service and guest satisfaction.
• Liaise with the Banqueting Manager, Kitchen Team, and other departments to ensure seamless event delivery.
• Oversee venue preparation, table settings, buffet setups, and event breakdown procedures.
• Lead and motivate banquet waiters and casual staff during service.
• Allocate duties and monitor staff performance throughout events.
• Ensure team members maintain professional appearance and grooming standards.
• Provide guidance, coaching, and support to banquet staff.
• Assist with the training and onboarding of new employees.

Guest Service

• Deliver exceptional customer service and ensure guests receive prompt and professional attention.
• Address guest requests, concerns, and special requirements efficiently.
• Ensure all food and beverage service is carried out according to hotel standards.
• Maintain a visible presence during events to support both guests and staff.

Stock & Equipment Control

• Assist in monitoring banquet equipment, crockery, cutlery, linen, and glassware.
• Report damages, shortages, or maintenance requirements.
• Ensure all equipment is stored correctly after events.
• Support stock control procedures and minimise wastage.

Compliance & Standards

• Ensure compliance with food safety, hygiene, and health and safety regulations.
• Maintain cleanliness and presentation standards in all event spaces.
• Ensure adherence to company policies and service procedures.