Head Service Integration

Fnbnamibia; Johannesburg; On-site; ZAR 550,000 - 659,000; Full time

Job summary

Rand Merchant Bank in Johannesburg seeks an experienced Infrastructure Manager to lead service delivery, governance, and risk management for RMB’s infrastructure environments. You will oversee outsourced partners and internal teams to ensure uptime, security, and alignment with SLAs.

The role requires strong governance, contract management, and leadership skills, with a focus on continuous service improvement in a complex enterprise environment.

Qualifications

• 5+ years’ infrastructure management experience with at least 5 years in a management role.
• Relevant IT and/or business qualification is required.
• Experience in governance and contract management is desirable.

Responsibilities

• Input into the service integration strategy and analytics of service portfolio.
• Analyse services for viability and redefine criteria, priorities, strategy, processes and metrics.
• Ensure SLA updates meet client expectations and monitor delivery against SLAs.
• Manage infrastructure events including vendor and contract management.
• Maintain asset registers and configuration libraries / CI’s up to date.
• Control services, components and configurations; ensure monitoring and backups.
• Create governance framework for infrastructure events and ensure compliance.
• Lead and mentor direct reports; manage performance and development.

Skills

Infrastructure management

People management

Team leadership

Contract and SLA management

Vendor management

Risk management

Education

Relevant IT and/or business qualification

Tools

LAN/WAN knowledge

Operating system management

IT protocols

IT configuration

Information and Cyber security operations

Job description

## Head Service IntegrationApply: Johannesburg: Full time: Posted Today: End Date: October 20, 2026 (12 days left to apply): R54164# **Job Description**The purpose of the role is as follows: 1. To manage the service delivery to SLAs and continuous service improvement of RMB’s infrastructures. 2. To ensure the stability, security, and availability of RMB’s infrastructure environments through managing outsourced partners and internal support teams**Responsibilities:****Input into the service integration strategy** * Analyse the services portfolio in terms of what’s working and what’s not and re-define criteria, priorities, strategy, processes, and metrics accordingly* Analyse where services could best be run from and their viability back into the business* Ensure SLA’s are updated to meet and measure expectations **Management of all infrastructure events, including vendor and contract management** * Monitor and control all infrastructure events against SLA’s and client expectations* Take remedial action as and when required* Continually look for ways to optimise efficiencies, ensuring different components integrate in ways that minimise wastage and ensure optimal uptime and usability **Operational controls** * Control and manage all services, components, and configurations* Keep asset registers and configuration libraries / CI’s up to date* Ensure batch schedules are run and managed successfully* Ensure effective monitoring and back-up management* Motivate for budgets as and when required **Compliance with policies, procedures and SLA’s** * Create a governance framework for the management of all infrastructure events* Communicate, maintain, and update the framework to ensure its continued relevance* Monitor and manage compliance to the framework **Management of security and risk** * Maintain awareness of risk and its consequences* Ensure the infrastructure environment is safe and secure* Ensure risks are identified, mitigated, and tracked **Reporting** * Report on risk, security and operations to relevant committees* Provide business-specific monthly reports to BRM’s on environment* undefined Provide monthly management reports to the Head of Infrastructure and Service Management **Team leadership, management and mentoring of direct reports** * Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:· Recruitment· Development· Performance Management· Remuneration and Rewards· Career path planning· On-the-job training, coaching & mentoring· Transformation· Ensure appropriate levels of management and accountability* Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative* Clarify performance expectations of staff and work closely with them to grow their skills where needed **Qualifications and Experienc**e * Relevant IT and/or business qualification**Experience** * 5+ years’ infrastructure management experience with at least 5 years in a management role **Technical Pre-requisite** * Enterprise infrastructure peripherals* LAN and WAN knowledge* Build the Bank, Run the Bank understanding* IT protocols* IT configuration* Operating system management knowledge* Sound IT governance understanding* Contract and SLA management skills* Information and Cyber security operations