Head Service Integration

FirstRand Limited; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

FirstRand Limited’s RMB division seeks an experienced Infrastructure Manager to oversee service delivery against SLAs and drive continuous improvement of our infrastructure environments.

You will manage outsourced and internal teams, monitor events, optimise uptime, maintain asset registries, and report to governance bodies on risk and operations.

Qualifications

• Relevant IT and/or business qualification.
• 5+ years' infrastructure management experience with leadership.
• Knowledge of IT governance, security operations, and SLA management.

Responsibilities

• Input into the service integration strategy.
• Analyse the services portfolio and redefine criteria and metrics.
• Determine where services are best run and assess viability.
• Ensure SLAs are updated to meet expectations.
• Monitor infrastructure events against SLAs and client expectations.
• Maintain asset registers and configuration libraries / CI's.
• Create and maintain governance for infrastructure events.
• Provide monthly reports on risk, security, and operations.

Education

Relevant IT and/or business qualification

Job description

Job Description

The purpose of the role is as follows:

1. To manage the service delivery to SLAs and continuous service improvement of RMB's infrastructures.
2. To ensure the stability, security, and availability of RMB's infrastructure environments through managing outsourced partners and internal support teams.

Responsibilities:

• Input into the service integration strategy
• Analyse the services portfolio in terms of what's working and what's not and re-define criteria, priorities, strategy, processes, and metrics accordingly
• Analyse where services could best be run from and their viability back into the business
• Ensure SLA's are updated to meet and measure expectations
• Monitor and control all infrastructure events against SLA's and client expectations
• Take remedial action as and when required
• Continually look for ways to optimise efficiencies, ensuring different components integrate in ways that minimise wastage and ensure optimal uptime and usability
• Control and manage all services, components, and configurations
• Keep asset registers and configuration libraries / CI's up to date
• Ensure batch schedules are run and managed successfully
• Ensure effective monitoring and back-up management
• Motivate for budgets as and when required
• Create a governance framework for the management of all infrastructure events
• Communicate, maintain, and update the framework to ensure its continued relevance
• Monitor and manage compliance to the framework
• Maintain awareness of risk and its consequences
• Ensure the infrastructure environment is safe and secure
• Ensure risks are identified, mitigated, and tracked
• Report on risk, security and operations to relevant committees
• Provide business-specific monthly reports to BRM's on environment
• undefined Provide monthly management reports to the Head of Infrastructure and Service Management

Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

• Recruitment
• Development
• Performance Management
• Remuneration and Rewards
• Career path planning
• On-the-job training, coaching & mentoring
• Transformation
• Ensure appropriate levels of management and accountability

Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative

Clarify performance expectations of staff and work closely with them to grow their skills where needed

Qualifications and Experienc e

• Relevant IT and/or business qualification

Experience

• 5+ years' infrastructure management experience with at least 5 years in a management role

Technical Pre-requisite

• Enterprise infrastructure peripherals
• LAN and WAN knowledge
• Build the Bank, Run the Bank understanding
• IT protocols
• IT configuration
• Operating system management knowledge
• Sound IT governance understanding
• Contract and SLA management skills
• Information and Cyber security operations

#Post #RMB #LI-ZM1

Important Closing Date Note

20/10/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.