Head Service Integration

RMB Nigeria Limited; Johannesburg; On-site; ZAR 514,000 - 695,000; Full time

Job summary

RMB Nigeria Limited in Johannesburg is seeking an experienced Infrastructure Manager to drive service integration and ensure stable, secure IT environments. You will manage SLAs, coordinate outsourced partners and internal teams, and oversee asset registers and backup processes.

The role requires leadership of the infrastructure function, governance, risk management, and regular reporting to the Head of Infrastructure and Service Management. This is a full-time position in a dynamic environment.

Qualifications

• 5+ years of infrastructure management experience with at least 5 years in a management role.
• Relevant IT and/or business qualification.
• Enterprise infrastructure peripherals, LAN/WAN knowledge, IT protocols.

Responsibilities

• Manage service delivery to SLAs and continuous service improvement of RMB’s infrastructures.
• Ensure stability, security and availability of RMB’s infrastructure environments.
• Management of outsourced partners and internal support teams.
• Control and manage all services, components and configurations; maintain asset registers.
• Provide monthly reports on environment risk, security and operations.

Skills

Infrastructure management

Vendor management

IT governance

Security awareness

Job description

## Head Service IntegrationApply: Johannesburg: Full time: Posted Today: End Date: October 20, 2026 (13 days left to apply): R54164# **Job Description**The purpose of the role is as follows: 1. To manage the service delivery to SLAs and continuous service improvement of RMB’s infrastructures. 2. To ensure the stability, security, and availability of RMB’s infrastructure environments through managing outsourced partners and internal support teams**Responsibilities:****Input into the service integration strategy** * Analyse the services portfolio in terms of what’s working and what’s not and re-define criteria, priorities, strategy, processes, and metrics accordingly* Analyse where services could best be run from and their viability back into the business* Ensure SLA’s are updated to meet and measure expectations **Management of all infrastructure events, including vendor and contract management** * Monitor and control all infrastructure events against SLA’s and client expectations* Take remedial action as and when required* Continually look for ways to optimise efficiencies, ensuring different components integrate in ways that minimise wastage and ensure optimal uptime and usability **Operational controls** * Control and manage all services, components, and configurations* Keep asset registers and configuration libraries / CI’s up to date* Ensure batch schedules are run and managed successfully* Ensure effective monitoring and back-up management* Motivate for budgets as and when required **Compliance with policies, procedures and SLA’s** * Create a governance framework for the management of all infrastructure events* Communicate, maintain, and update the framework to ensure its continued relevance* Monitor and manage compliance to the framework **Management of security and risk** * Maintain awareness of risk and its consequences* Ensure the infrastructure environment is safe and secure* Ensure risks are identified, mitigated, and tracked **Reporting** * Report on risk, security and operations to relevant committees* Provide business-specific monthly reports to BRM’s on environment* undefined Provide monthly management reports to the Head of Infrastructure and Service Management **Team leadership, management and mentoring of direct reports** * Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:· Recruitment· Development· Performance Management· Remuneration and Rewards· Career path planning· On-the-job training, coaching & mentoring· Transformation· Ensure appropriate levels of management and accountability* Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative* Clarify performance expectations of staff and work closely with them to grow their skills where needed **Qualifications and Experienc**e * Relevant IT and/or business qualification**Experience** * 5+ years’ infrastructure management experience with at least 5 years in a management role **Technical Pre-requisite** * Enterprise infrastructure peripherals* LAN and WAN knowledge* Build the Bank, Run the Bank understanding* IT protocols* IT configuration* Operating system management knowledge* Sound IT governance understanding* Contract and SLA management skills* Information and Cyber security operations