Head Service Integration

RMB; Johannesburg; On-site; ZAR 558,000 - 781,000; Full time

Job summary

RMB seeks an experienced Infrastructure Manager in Johannesburg to lead service delivery and continuous improvement across RMB’s infrastructure landscape. You will oversee outsourced partners and internal teams to ensure stability, security, and high availability, while driving governance, risk management, and compliance with SLAs.

The role requires deep experience in IT infrastructure, vendor management and a proven track record in managing complex environments and budgets within a

Qualifications

• 5+ years’ infrastructure management experience with at least 5 years in a management role.
• Experience managing outsourced partners and internal support teams.
• Experience with SLAs, governance and risk management.

Responsibilities

• Manage service delivery to SLAs and continuous service improvement.
• Ensure stability, security and availability of infrastructure environments.
• Oversee vendor and contract management for outsourced partners.

Skills

Infrastructure management

Vendor management

Contract management

Security and risk management

Monitoring and backup management

Governance frameworks

Education

Relevant IT qualification

Tools

LAN/WAN knowledge

IT governance tools

Job description

## Head Service IntegrationApply: Johannesburg: Full time: Posted Today: End Date: October 20, 2026 (13 days left to apply): R54164# **Job Description**The purpose of the role is as follows: 1. To manage the service delivery to SLAs and continuous service improvement of RMB’s infrastructures. 2. To ensure the stability, security, and availability of RMB’s infrastructure environments through managing outsourced partners and internal support teams**Responsibilities:****Input into the service integration strategy** * Analyse the services portfolio in terms of what’s working and what’s not and re-define criteria, priorities, strategy, processes, and metrics accordingly* Analyse where services could best be run from and their viability back into the business* Ensure SLA’s are updated to meet and measure expectations **Management of all infrastructure events, including vendor and contract management** * Monitor and control all infrastructure events against SLA’s and client expectations* Take remedial action as and when required* Continually look for ways to optimise efficiencies, ensuring different components integrate in ways that minimise wastage and ensure optimal uptime and usability **Operational controls** * Control and manage all services, components, and configurations* Keep asset registers and configuration libraries / CI’s up to date* Ensure batch schedules are run and managed successfully* Ensure effective monitoring and back-up management* Motivate for budgets as and when required **Compliance with policies, procedures and SLA’s** * Create a governance framework for the management of all infrastructure events* Communicate, maintain, and update the framework to ensure its continued relevance* Monitor and manage compliance to the framework **Management of security and risk** * Maintain awareness of risk and its consequences* Ensure the infrastructure environment is safe and secure* Ensure risks are identified, mitigated, and tracked **Reporting** * Report on risk, security and operations to relevant committees* Provide business-specific monthly reports to BRM’s on environment* undefined Provide monthly management reports to the Head of Infrastructure and Service Management **Team leadership, management and mentoring of direct reports** * Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:· Recruitment· Development· Performance Management· Remuneration and Rewards· Career path planning· On-the-job training, coaching & mentoring· Transformation· Ensure appropriate levels of management and accountability* Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative* Clarify performance expectations of staff and work closely with them to grow their skills where needed **Qualifications and Experienc**e * Relevant IT and/or business qualification**Experience** * 5+ years’ infrastructure management experience with at least 5 years in a management role **Technical Pre-requisite** * Enterprise infrastructure peripherals* LAN and WAN knowledge* Build the Bank, Run the Bank understanding* IT protocols* IT configuration* Operating system management knowledge* Sound IT governance understanding* Contract and SLA management skills* Information and Cyber security operations