Head: Service Delivery - SaaS

iLaunch (Pty) Ltd; Gauteng; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

iLaunch (Pty) Ltd is seeking a senior leader to drive adoption of AI-enabled tools across the delivery lifecycle and build trusted relationships with executive stakeholders and top customers. You will be responsible for commercial success and regional operational efficiency, ensuring implementations align with customer business processes while supporting strategic customer engagements.

The role requires a strong track record in IT/enterprise software, SaaS, and change management, with at least

Qualifications

• Bachelor's degree in IT, Engineering or similar.

Responsibilities

• Driving adoption of Ai-enabled tools across the delivery lifecycle.
• Building trusted relationships with executive stakeholders and TOP customers.
• Responsible for the commercial success and operational efficiency within the region.
• Ensuring implementation teams align customer business processes.
• Support strategic customer engagements.
• Supporting strategic customer engagements.

Skills

Leadership

Strategic thinking

Financial acumen

Change management

SaaS / Enterprise software

Education

Bachelor's degree in IT/Engineering or similar

Job description

Job Description

• Driving adoption of Ai-enabled tools across the delivery lifecycle
• Building trusted relationships with executive stakeholders and TOP customers
• Responsible for th commercial success and operational efficiency within the region
• Ensuring implementation teams customer business processes
• Support strategic customer engagements
• Supporting strategic customer engagements

Minimum Requirements

• Bachelor's degree in IT, Engineering or similar
• Minimum 10 Years Management experience within IT, Professional Services, Enterprise Software or SaaS
• Proven track record leading teams
• Strong financial and commercial management experience
• Experience driving organisational change
• Experience within SaaS or enterprise software environment