Head of Workshop Operations – Drive Service Excellence

Morgan Group; Upington; Presencial; ZAR 400.000 - 560.000; Jornada completa

Descripción de la vacante

Morgan Group in Upington is seeking a Workshop Manager to lead the service department and drive profitability while maintaining the highest standards of service quality and customer satisfaction. The successful candidate will oversee overall workshop management, performance, and housekeeping to meet manufacturer targets and uphold service excellence.

The role requires strong leadership, strategic planning, and hands-on management of workshop activities to ensure efficient workflows and high

Formación

• Grade 12 (tertiary qualification in a relevant field will be advantageous)
• Minimum of 3 years’ proven experience as a Workshop Manager or Service Manager within the motor industry
• Strong management and leadership capabilities
• Self-motivated with a proven ability to drive performance and achieve targets
• Excellent analytical, planning, and problem‑solving skills
• Valid driver’s licence
• Clear criminal record

Responsabilidades

• Ensure service quality standards and profitability targets are consistently achieved
• Plan, manage, and control workshop workflow to maximise efficiency and productivity
• Address and resolve all workshop-related operational issues
• Liaise with OEMs to ensure compliance with manufacturer standards and requirements
• Develop and implement marketing and operational strategies to grow workshop performance
• Lead, motivate, and manage the workshop team to foster a high‑performance culture
• Ensure overall cleanliness, organisation, and housekeeping of the workshop at all times

Descripción del empleo

Morgan Group in Upington is seeking a Workshop Manager to lead the service department and drive profitability while maintaining the highest standards of service quality and customer satisfaction. The successful candidate will oversee overall workshop management, performance, and housekeeping to meet manufacturer targets and uphold service excellence.

The role requires strong leadership, strategic planning, and hands-on management of workshop activities to ensure efficient workflows and high