Auto Workshop Manager: Service Excellence Lead

Morgan Motor Group; Ermelo; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Morgan Motor Group in Ermelo is looking for a competent Workshop Manager to lead the service department, ensuring effective and profitable operation while hitting manufacturer and dealership targets and maintaining top-tier service quality.

You will supervise the workshop team, plan workflows, liaise with OEMs, implement strategies to boost performance, and uphold cleanliness and organisation across the workshop. Strong leadership and analytical skills with a hands-on approach are essential.

Qualifications

• Grade 12 (tertiary qualification in a relevant field will be advantageous)
• Minimum of 3 years’ proven experience as a Workshop Manager or Service Manager within the motor industry
• Strong management and leadership capabilities
• Self-motivated with a proven ability to drive performance and achieve targets
• Excellent analytical, planning, and problem‑solving skills
• Valid driver’s licence
• Clear criminal record

Responsibilities

• Ensure service quality standards and profitability targets are consistently achieved
• Plan, manage, and control workshop workflow to maximise efficiency and productivity
• Address and resolve all workshop‑related operational issues
• Liaise with OEMs to ensure compliance with manufacturer standards and requirements
• Develop and implement marketing and operational strategies to grow workshop performance
• Lead, motivate, and manage the workshop team to foster a high-performance culture
• Ensure overall cleanliness, organisation, and housekeeping of the workshop at all times

Skills

Management experience

Leadership

Analytical skills

Planning

Problem-solving

Self-motivated

Drive for targets

Valid driver’s license

Clear criminal record

Education

Grade 12

Relevant tertiary qualification advantageous

Job description

Morgan Motor Group in Ermelo is looking for a competent Workshop Manager to lead the service department, ensuring effective and profitable operation while hitting manufacturer and dealership targets and maintaining top-tier service quality.

You will supervise the workshop team, plan workflows, liaise with OEMs, implement strategies to boost performance, and uphold cleanliness and organisation across the workshop. Strong leadership and analytical skills with a hands-on approach are essential.