Head of Operations – Experiential Aviation & Charter

HotelJobs; South Africa; On-site; ZAR 769,000 - 898,000; Full time

Job summary

Kendrick Recruitment seeks an accomplished Operations Director to lead the operational functions of an experiential aviation and charter company based in Maun, Botswana. The role demands strategic leadership, strong aviation operations knowledge and a track record of delivering exceptional service standards in luxury travel settings.

Responsibilities include overseeing daily charter operations, budgeting and regulatory compliance, with a focus on safety, guest experience and business growth.

Qualifications

• Senior management experience in aviation, charter operations or related industry.
• Strong understanding of aviation operations, safety procedures and regulatory compliance.
• Demonstrated leadership with ability to manage teams and complex operational needs.
• Excellent organizational, analytical and problem-solving abilities.
• Strong financial management and budgeting skills.
• Exceptional communication and stakeholder management capabilities.
• Strategic, solutions-driven approach; able to perform under pressure.
• Experience in luxury tourism or safari-related aviation is advantageous.

Responsibilities

• Oversee daily operational activities, ensuring safe and seamless charter operations.
• Develop and implement operational strategies to support growth and profitability.
• Manage flight scheduling, logistics, resource allocation and planning.
• Ensure compliance with aviation regulations, safety standards and company policies.
• Lead and develop operational teams, fostering accountability and excellence.
• Monitor budgets, costs and performance indicators to improve efficiency.
• Build relationships with clients, suppliers and aviation partners.
• Identify opportunities to improve processes and guest experience.
• Collaborate with senior management on strategic planning and long-term objectives.

Skills

Senior management

Aviation operations

Leadership

Budgeting

Regulatory compliance

Communication

Strategy

Stakeholder mgmt

Luxury travel exp

Problem-solving

Job description

Kendrick Recruitment seeks an accomplished Operations Director to lead the operational functions of an experiential aviation and charter company based in Maun, Botswana. The role demands strategic leadership, strong aviation operations knowledge and a track record of delivering exceptional service standards in luxury travel settings.

Responsibilities include overseeing daily charter operations, budgeting and regulatory compliance, with a focus on safety, guest experience and business growth.