Senior Operations Manager (Remote)

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 1,976,000 - 2,964,000; Full time

Benefits offered by this job

Company laptop

Unlimited PTO

Remote salary

Job summary

Placements24 is seeking a Senior Operations Manager for a fully remote role. You will optimize internal processes, drive efficiency across distributed teams, and ensure successful project delivery in a tech-focused environment.

The ideal candidate has 7+ years in operations management, strong Lean/Six Sigma experience, and proven ability to manage budgets and cross-functional stakeholders. This remote role offers competitive pay and comprehensive benefits.

Qualifications

• Bachelor's degree in a related field.
• MBA or Master’s degree is highly desirable.
• Minimum of 7 years in operations management in tech.
• Experience with Lean or Six Sigma processes.
• Strong project management and stakeholder skills.

Responsibilities

• Design and manage efficient operational processes.
• Drive continuous improvement across departments.
• Oversee key projects, with on-time, on-scope delivery.
• Develop and track KPIs to measure performance.
• Collaborate with department heads to translate needs into strategies.
• Facilitate communication among remote teams.
• Manage budgets and identify cost-saving opportunities.
• Develop and maintain operational documentation and playbooks.
• Stay abreast of best practices and new technologies.

Skills

Analytical skills

Problem solving

Stakeholder mgmt

Remote collaboration

Independent work

Education

Bachelor's degree

MBA

Tools

CRM systems

PM software

Collaboration tools

Job description

About the Role

Our client, a global leader in software solutions, is looking for a highly experienced and strategic Senior Operations Manager to join their team in a fully remote capacity. This role is critical for optimizing internal business processes, driving operational efficiency, and ensuring seamless execution of projects and initiatives across distributed teams. The ideal candidate will possess a deep understanding of operational management within a technology-focused organization, coupled with exceptional skills in process improvement, project management, and cross-functional collaboration. You will be instrumental in shaping and refining the operational framework that supports our client's innovative product development and global service delivery. This is a unique opportunity to contribute significantly to a forward-thinking company from the comfort of your own home, impacting operations globally. We seek a proactive leader who thrives in a remote-first environment and is passionate about driving operational excellence.

Key Responsibilities

• Design, implement, and manage efficient operational processes and workflows to support business objectives.
• Drive continuous improvement initiatives across various departments, identifying bottlenecks and implementing solutions.
• Oversee and manage key operational projects, ensuring they are delivered on time, within scope, and within budget.
• Develop and track key performance indicators (KPIs) to measure operational effectiveness and identify areas for enhancement.
• Collaborate closely with department heads and stakeholders to understand needs and translate them into actionable operational strategies.
• Facilitate effective communication and collaboration among remote teams to ensure alignment and productivity.
• Manage operational budgets, identify cost-saving opportunities, and ensure efficient resource allocation.
• Develop and maintain comprehensive operational documentation and playbooks.
• Stay abreast of industry best practices and emerging technologies to recommend and implement innovative operational solutions.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Computer Science, or a related field.
• MBA or Master's degree is highly desirable.
• Minimum of 7 years of progressive experience in operations management, preferably within the technology or software industry.
• Proven experience in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong project management skills with a track record of successful project delivery.
• Excellent analytical, problem-solving, and critical thinking abilities.
• Exceptional communication, interpersonal, and stakeholder management skills, essential for a remote role.
• Proficiency in using project management software, collaboration tools, and CRM systems.
• Demonstrated ability to work independently and effectively manage a remote team.
• Experience in managing operational budgets and driving cost efficiencies.

Benefits

• Competitive salary package tailored for remote positions.
• Comprehensive health, dental, and vision insurance.
• Performance-based bonuses and annual raises.
• Generous remote work stipend for home office setup.
• Opportunities for significant professional growth and skill development.
• Flexible working hours to accommodate different time zones.
• 401(k) or equivalent retirement plan with company match.
• Unlimited paid time off policy.
• Company-provided laptop and necessary software.